Maintenance for the week of November 4:
• [COMPLETE] ESO Store and Account System for maintenance – November 6, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
Please understand that this is a very busy time for them but they will contact you in due time. I can say quite honestly that I have had nothing but positive experiences with ZoS support and I'm sure you'll be no different.