If you are having an issue patching or installing ESO on PlayStation 4, you can try the following troubleshooting steps:

Power Cycle the Console

To power cycle your console:

1. Press and hold the [PS] button on your controller.
2. Turn off the PS4 with Turn Off PS4 and not "Enter Rest Mode".
3. Make sure the light goes out on the console and then unplug its power cable and wait for 10 seconds.
4. Plug the power cable back in and turn the console back on by pressing the [PS] button on your controller.

Check PlayStation Network Status

You can check the PlayStation Network Service Status here. If there are outages reported, you might experience connection issues.


Check Internet Connection

Check your PlayStation 4’s internet connection by navigating to Settings, then selecting Network and Test Internet Connection.


Forward Ports

Forward the following outbound ports on your router to ensure a connection to the PlayStation Network can get through:

• UDP Ports 3478 through 3479
• UDP Port 5060
• UDP Port 5062
• UDP Port 6250
• UDP Ports 12000 through 32000
• UDP Ports 50000 through 60000
• TCP Port 80
• TCP Port 433
• TCP Ports 10040 through 10060
• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24300 through 24331