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• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – November 11, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
On behalf of a friend
Ryan1704
✭✭✭
Incident Reference # 170905-001355
Well where to start: Last night my PlayStation was hacked. Unfortunately PlayStation missed it but have agreed that it's happened (this can be confirmed via emails).
My ESO was specifically targeted. Each and every one of my 11 characters were stripped of every bit of gold gear. Now bare in mind, I've been playing practically since launch. I've farmed every trial and dungeon, most of my gear is perfect trait and golded out. My craft bag is empty along with my bank. This is game breaking for me
There MUST be a record of where all of these mats and gold went to. Someone received these items. I am desperate for some help here, please.
The actions taken were not mine and no permission was given to anyone to take action on my account
@ZOS_GinaBruno @ZOS_JessicaFolsom
Is there anything that can be done regarding the above situation?
Well where to start: Last night my PlayStation was hacked. Unfortunately PlayStation missed it but have agreed that it's happened (this can be confirmed via emails).
My ESO was specifically targeted. Each and every one of my 11 characters were stripped of every bit of gold gear. Now bare in mind, I've been playing practically since launch. I've farmed every trial and dungeon, most of my gear is perfect trait and golded out. My craft bag is empty along with my bank. This is game breaking for me
There MUST be a record of where all of these mats and gold went to. Someone received these items. I am desperate for some help here, please.
The actions taken were not mine and no permission was given to anyone to take action on my account
@ZOS_GinaBruno @ZOS_JessicaFolsom
Is there anything that can be done regarding the above situation?
2
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Tactical32✭✭✭So my buddy just logged in to his ESO account to find the same thing has happened to him. 1 character left, brand new level 4, random combination of letters as a name. He's a day 1 player with God only knows how many crowns spent and hours put into this game over the last 3 years.
Please tell me there is some kind of fix for this.
PS4 NA
Willing to provide any information needed.
@ZOS_GinaBruno @ZOS_JessicaFolsom
Edited by Tactical32 on 9 September 2017 04:540 -
ZOS_Billadmin@Tactical32 Your friend should open a support ticket for assistance with this issue. If they no longer have access to their account, they can use the account recovery page to contact support.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Tactical32✭✭✭@Tactical32 Your friend should open a support ticket for assistance with this issue. If they no longer have access to their account, they can use the account recovery page to contact support.
HI, thanks for the response. He had opened a ticket that night, but he realized the next day he was logging in to the EU server and not NA.
Everything is in order.
Thanks again! @ZOS_BillEEdited by Tactical32 on 11 September 2017 20:243 -
Cybercore_Death✭✭✭I would like to know if you ever got the help you needed with this, please keep the threat updated on your progress.
And good luck with the recovery. Dem feelz broI'm a Dunmer DK Damage Dealer - My that's a lot of D's0 -
Ryan1704✭✭✭She got her gold back but all the items werent refunded. So not the best result but not too bad0
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Cybercore_Death✭✭✭Glad they managed to get some the gold back, though it still doesnt make up for whats lost. And it also raises the question of what measures ZoS have in place for when stuff like this happens.
If we were on the same platform i'd have been more than happy to help you grind it all out again.I'm a Dunmer DK Damage Dealer - My that's a lot of D's1