Account Bugged on EU Server. No Guild Bank Access. No Guild Trader Access. Can't Email Attachements!

SteveCampsOut · July 2017

So this started yesterday when someone sent me some ebon thread for a writ.. Now I can't access the guild bank or guild stores at any banker or trader NPC on the EU server. I have no issues with the same account on the NA server. I also can't send any emails with attachments. I've opened several tickets and gotten canned responses.

Ashtaris · July 2017

Sounds like you got a social ban but I have a hard time believing ZOS would do that just because you received some Ebon thread in the mail, but it's hard to say what triggers the automated social ban.

Bucky Balls · July 2017

You're either a crafter, a trader or a guild master and you have unfortunately fallen victim to one of the most hideous pieces of software atrocities inflicted by zos on its customer base, what the forums (when you exhaust other possibilites) describe as ' a social ban'.

It's not your fault and, likely, you've done nothing wrong. Unfortunately because it falls under the umbrella term of 'discipline' be prepared for some hefty neo-fascist forum redaction by moderators - anything but acknowledge the software intended to stop bots etc is completely useless and throws up inumerable false positives with you as its latest victim.

That said... re-register your ticket/complaint here:

https://help.elderscrollsonline.com/app/account_recovery

And book mark it because you almost certainly WILL experience this again until/unless zos fixes the buggy software responsible - which, of course, won't happen.

Also, send a message to @ZOS_DaryaK via the forums together with any/all ticket references - in fairness, once you fight through the obsfuscatory 'support' mechanism and humans look at it they are not indecently slow in fixing it; perhaps a few days.

Also in fairness, ZOS_DaryaK is most helpful. As is 'zachary' if you're fortunate enough to get this very helpful individual working on it.

Good luck.

SteveCampsOut · July 2017

I wonder why it's only affecting my account on the EU server and not both servers. I haven't lost access to my account though so that recovery link doesn't seem appropriate. What's weird is it happened after a guildmate sent me 50 ebonthread for a writ and when I tried emailing it to my second account which was where I asked her to send it to. It wouldn't let me email it. Nor could I put it in the guild bank. Today when I logged into eu it was still broken but after I did my guild invite run for about an hour I had access to the guild bank for a second but as soon as I opened my crafting bag to transfer the mats to the guild bank it disappeared again.

Bucky Balls · July 2017

It's (the link previously provided) the one given me by ZOS_DaryaK for exactly this issue. The option you should select is 'supended/compromised' - your account seems, after all, to be 'suspended' does it not?

Or you could wait considerably longer for a resolution as your ticket(s) are rejected in turn by various auto-replies and humans until it hopefully gets re-directed to the appropriate team - who respond to queries via the given link. It may be that a mod shifts your current queries to the correct queue silently, which would be lucky.

Don't expect any explanations: the system silently shuts down your access to all non-solo actions - with the exception of group dungeons but then you can't chat nor trade loot items - without warning, explanation, nor the courtesy of a re-activation email etc. You're left stumbling blindly around in the dark wondering what's happened and why - as you are now.

The software responsible consistently misfires for guild leaders, crafters and traders.

SteveCampsOut · July 2017

Bucky Balls wrote: »

It's (the link previously provided) the one given me by ZOS_DaryaK for exactly this issue. The option you should select is 'supended/compromised' - your account seems, after all, to be 'suspended' does it not?

Or you could wait considerably longer for a resolution as your ticket(s) are rejected in turn by various auto-replies and humans until it hopefully gets re-directed to the appropriate team - who respond to queries via the given link. It may be that a mod shifts your current queries to the correct queue silently, which would be lucky.

Don't expect any explanations: the system silently shuts down your access to all non-solo actions - with the exception of group dungeons but then you can't chat nor trade loot items - without warning, explanation, nor the courtesy of a re-activation email etc. You're left stumbling blindly around in the dark wondering what's happened and why - as you are now.

The software responsible consistently misfires for guild leaders, crafters and traders.

No my account isn't suspended. I can play on both NA and EU servers. I just have no Guild Bank, Guild Store or Guild Trader access on the EU server. I have complete access on my account on NA. Also there's nothing wrong with my chat I was chatting with guildmates all afternoon.

Elsonso · July 2017

SteveCampsOut wrote: »

Bucky Balls wrote: »

It's (the link previously provided) the one given me by ZOS_DaryaK for exactly this issue. The option you should select is 'supended/compromised' - your account seems, after all, to be 'suspended' does it not?

Or you could wait considerably longer for a resolution as your ticket(s) are rejected in turn by various auto-replies and humans until it hopefully gets re-directed to the appropriate team - who respond to queries via the given link. It may be that a mod shifts your current queries to the correct queue silently, which would be lucky.

Don't expect any explanations: the system silently shuts down your access to all non-solo actions - with the exception of group dungeons but then you can't chat nor trade loot items - without warning, explanation, nor the courtesy of a re-activation email etc. You're left stumbling blindly around in the dark wondering what's happened and why - as you are now.

The software responsible consistently misfires for guild leaders, crafters and traders.

No my account isn't suspended. I can play on both NA and EU servers. I just have no Guild Bank, Guild Store or Guild Trader access on the EU server. I have complete access on my account on NA.

I second the diagnosis that you are suffering from a social ban. Open a ticket with support.

Bucky Balls · July 2017

SteveCampsOut wrote: »

No my account isn't suspended. I can play on both NA and EU servers. I just have no Guild Bank, Guild Store or Guild Trader access on the EU server. I have complete access on my account on NA.

Stan Laurel was right: you can lead a horse to water but a pencil must be lead.

The symptoms you describe are 'social ban'. There is no option to select 'social ban' when raising a ticket because 'social bans' clearly don't exist. Ergo, 'suspended/compromised' would be the most apt since ALL social functions on your eu-server account are, in fact, suspended.

I can only reiterate that the link as given to me by ZOS_DaryaK and the 'suspended' option has resulted in a more rapid resolution of this 'social ban' issue. That is, sorted in days rather than weeks. I'd advise at least sending a message to ZOS_DaryaK with current ticket numbers and explaining the situation as the mod can ensure your existing support ticket(s) get shifted to the correct queue.

I get the doubt and incredulity - been there. Even if you follow my advice you're unlikely to see your eu-server account normalised until wednesday at the earliest. If you don't follow this advice - and a mod doesn't read this thread and move your ticket to that queue - then it's unlikely you'll see this resolved until the following week at the very earliest. And that only after bouncing back from automated replies. I expect it will take longer.

Still, if you're happy enough to wait it out and have fun on the na-server then all is good

SteveCampsOut · July 2017

Bucky Balls wrote: »

SteveCampsOut wrote: »

No my account isn't suspended. I can play on both NA and EU servers. I just have no Guild Bank, Guild Store or Guild Trader access on the EU server. I have complete access on my account on NA.

Stan Laurel was right: you can lead a horse to water but a pencil must be lead.

The symptoms you describe are 'social ban'. There is no option to select 'social ban' when raising a ticket because 'social bans' clearly don't exist. Ergo, 'suspended/compromised' would be the most apt since ALL social functions on your eu-server account are, in fact, suspended.

I can only reiterate that the link as given to me by ZOS_DaryaK and the 'suspended' option has resulted in a more rapid resolution of this 'social ban' issue. That is, sorted in days rather than weeks. I'd advise at least sending a message to ZOS_DaryaK with current ticket numbers and explaining the situation as the mod can ensure your existing support ticket(s) get shifted to the correct queue.

I get the doubt and incredulity - been there. Even if you follow my advice you're unlikely to see your eu-server account normalised until wednesday at the earliest. If you don't follow this advice - and a mod doesn't read this thread and move your ticket to that queue - then it's unlikely you'll see this resolved until the following week at the very earliest. And that only after bouncing back from automated replies. I expect it will take longer.

Still, if you're happy enough to wait it out and have fun on the na-server then all is good

There's no need to be rude. You're claiming things about my account like I can't chat which is clearly NOT the case. I just chatted with guild mates 30 seconds ago. I also experienced a short reprieve til I opened my craft bag this afternoon. The Guild Bank and Guild store showed up after I was online for about an hour doing my guild invite run, only to vanish again after I opened my craft bag. I did message @ZOS_DaryaK and also pointed him here as well as gave him the only open ticket number I've gotten a response from.

Bucky Balls · July 2017

I did not intend to be rude. I apologise - my attempt at humour failed

I hope you get your eu-account fixed and soon. If anyone at zos's end is forthcoming with an explanation please share it as I would very much appreciate this.

edit:

. The Guild Bank and Guild store showed up after I was online for about an hour doing my guild invite run, only to vanish again...

That is a different symptom I was unaware of and seems very odd.

SteveCampsOut · July 2017

Well I have submitted another ticket via the link you gave me that's about 5 tickets I've opened so far.

SteveCampsOut · July 2017

Issue was resolved today but no explanation was given. I can live with that.

SteveCampsOut · July 2017

And it's back! So all I've done today was log in. Do my writs. Go on a guild invite run to the starter zones. Check a few guild traders along the way and go on a Skyshard run in Vardenfel. I'm guessing that checking the guild traders so that the Awesome Guild Store addon can record who owns the trader for the week without opening the actual store is what's triggering this ban somehow.