STUCK IN MISSION THE TEMPEST UNLEASHED, ALDMERI DOMINION

Desolator999 · October 2016

I play on NA server using mac. My system is Macbook pro early 2015 13 inch 512 gb.
After using lodestone for the first time as instructed by Ealcil, I cannot finish conversation with him

As you can see in the above snapshot, there is no option to continue this conversation.

Danny231 · October 2016

I have seen this on one of my characters and, it's annoying, what other steps have you done to solve the issue?

Desolator999 · October 2016

Danny231 wrote: »

I have seen this on one of my characters and, it's annoying, what other steps have you done to solve the issue?

what can we really do ?
I just moved on to auridron, courtesy of one tamriel.

Enodoc · October 2016

Easiest thing to do is abandon the quest and start it again, as that usually fixes quest interaction issues. Make sure you leave Khenarthi's Roost for about fifteen minutes before picking up the quest again.

Desolator999 · October 2016

Enodoc wrote: »

Easiest thing to do is abandon the quest and start it again, as that usually fixes quest interaction issues. Make sure you leave Khenarthi's Roost for about fifteen minutes before picking up the quest again.

I abandoned my quest and tried like 3 times, but without any breaks, gonna try it again.
Thanks

gun_ainm · October 2016

also have same issue (on mac but in EU) - did you ever find a way to resolve?

s7732425ub17_ESO · October 2016

If abandoning and picking up a quest does not fix things, you want to try a hard reset. This involves abandoning the quest, porting to a different zone, and logging out for at least 10 minutes. Then log back in and try again.

Desolator999 · October 2016

Done all of that, issue still not resolved. Same issue on both server.

LaucianNailor · November 2016

This has just happened to me too (Also on Mac on EU server - any connection??) Tested the lodestone, instructed to speak with Ealcil and he speaks; only dialogue options are good bye (no use) and the option about not worrying me - this second option does nothing and does not advance the quest.

@ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_GinaBruno Is this a known issue that is being worked on, is it a Mac specific issue; anything to do with the fact that your lead (only?) Mac developer left 7 months ago and there is a gap in your development team??

xRIVALENx · November 2016

This one has been happening since release, you are missing a step that isn't listed in your quest.

Yuls · November 2016

Did you drain just one storm totem, or more? Think you need 5.

Edit: nvm...the 5 totems are after your missing dialogue option...ah well, would have been too easy

LaucianNailor · November 2016

I'm trying to complete the quest just as I have on 3 other AD alts.

Go through the zone, tunnel collapsed, Khajit points you to secret entrance, speak to Ealcil, he gives you lodestone to test on the gate right by him, test succeeds, next quest step is to speak to him again.....this is where it bug's out. The quest does not advance, so the lodestone won't work on the actual gates in the caves.

This is potentially the end of the quest line in the first zone a new player could experience and the fact it just bugs out like this is unacceptable after all this time.

Oh, I've dropped the quest twice, left Khenathi's Roost, logged off for 30 minutes and also chosen the mage companion as well as the Warrior companion and always sticks on this part.

@xRIVALENx which step am I supposed to be missing that you refer to?

xRIVALENx · November 2016

LaucianNailor wrote: »

I'm trying to complete the quest just as I have on 3 other AD alts.

Go through the zone, tunnel collapsed, Khajit points you to secret entrance, speak to Ealcil, he gives you lodestone to test on the gate right by him, test succeeds, next quest step is to speak to him again.....this is where it bug's out. The quest does not advance, so the lodestone won't work on the actual gates in the caves.

This is potentially the end of the quest line in the first zone a new player could experience and the fact it just bugs out like this is unacceptable after all this time.

Oh, I've dropped the quest twice, left Khenathi's Roost, logged off for 30 minutes and also chosen the mage companion as well as the Warrior companion and always sticks on this part.

@xRIVALENx which step am I supposed to be missing that you refer to?

It has been a long time since I have done that quest and run into that issue. I tell you what I will do though, I will run through it tonight. I do recall something needing to be done that was not listed in the quest to further advance though.

*Edit*
Quick question, do you have any other quests for that area that are not completed?

LaucianNailor · November 2016

xRIVALENx wrote: »

LaucianNailor wrote: »

I'm trying to complete the quest just as I have on 3 other AD alts.

Go through the zone, tunnel collapsed, Khajit points you to secret entrance, speak to Ealcil, he gives you lodestone to test on the gate right by him, test succeeds, next quest step is to speak to him again.....this is where it bug's out. The quest does not advance, so the lodestone won't work on the actual gates in the caves.

This is potentially the end of the quest line in the first zone a new player could experience and the fact it just bugs out like this is unacceptable after all this time.

Oh, I've dropped the quest twice, left Khenathi's Roost, logged off for 30 minutes and also chosen the mage companion as well as the Warrior companion and always sticks on this part.

@xRIVALENx which step am I supposed to be missing that you refer to?

It has been a long time since I have done that quest and run into that issue. I tell you what I will do though, I will run through it tonight. I do recall something needing to be done that was not listed in the quest to further advance though.

*Edit*
Quick question, do you have any other quests for that area that are not completed?

Thanks for having a look. It's the only quest left to do on the island. I've also completed the Pathfinder and Skyshard hunter achievements as well, so absolutely nothing outstanding but this quest.

Oh, and I'm seeing exactly the same as the screens that the OP included above in terms of quest progress status and dialogue option.

xRIVALENx · November 2016

Which part of the tunnel are you talking to Ealcil at? Just wondering if running to the end of the tunnel will trigger the next portion of the quest.

LaucianNailor · November 2016

xRIVALENx wrote: »

Which part of the tunnel are you talking to Ealcil at? Just wondering if running to the end of the tunnel will trigger the next portion of the quest.

You speak to him just as you enter the tunnel. I also tried running right through to the end (where you eventually come out and face the serpent), but could neither interact with any of the 5 'gates' within nor the exit to the tunnels.

I also logged off the character for 3 hours and played another alt, but the quest still won't advance on returning.

LaucianNailor · November 2016

Left the island and completed multiple other quests including some main story lines. Went back to restart this quest chain again after 24 hours+ and once more it sticks at the exact same point. Also tried after disabling every add-on and still no change.

@ZOS_GinaBruno Support ticket 161103-001493, can you PLEASE get support to push my character to the next step so I can complete this final quest chain and the achievement that goes with it.

LaucianNailor · November 2016

so @ZOS_RichLambert what gives here? Neither your support team, nor community team seem to care about this as it's radio silence from both on this issue.

To be clear:

This is potentially the conclusion to the first zone story arc that a new player rolling an AD character would encounter; not a great impression at the start of the game
This leads to a specific achievement award; its not 'just' a generic filler quest
Is this a known bug?
Is this a platform-wide or Mac exclusive issue at this time
Is there a fix in the works for this....is anyone specialising in the Mac platform at all since Chris left
can a 'stuck' character be pushed through to the next step i.e. destroy the 5 gates in the cavern as required for the next step. if so, will somebody in support please do this!
If the above isn't possible, when will it be fixed and what steps should I take to be able to continue the quest as intended. [note: I have abandoned this quest 3 times, chosen a different companion (mage/warrior), left the island after abandoning, logged out for a period of time etc, etc but when picking it up again it always fails to advance at this stage.]

Thank you.

Enodoc · November 2016

All the standard things seem to have been covered; you've tried the abandon/log off/reset stuff and there's been maintenance to flush the server, so I agree there's not much else to do without ZOS looking at it. @Jekerl the issue here seems to be a bit more than the usual stuck objective

ThePuffyWeiner · November 2016

Hey Guys,
I found the solution to the problem. It's not that there is no more dialogue to continue from, its that the subtitles aren't visible. I dont know about you guys but for me when Ealcil says his first quote, there are no subtitles. Unfortunately this was true also for the response options.
Eventhough you can't see the other option you can respond by pressing "1". When talking to a NPC numbers correspond to each dialogue option, in this case, "1" is the option we cannot see, and "2" is "Goodbye."

TLDR: Press 1 when Ealcil says "Ah no I really shouldnt' worry you"

You might even be able to click the area above the "Goodbye" assuming the button is still active but just invisible.

LaucianNailor · November 2016

ThePuffyWeiner wrote: »

Hey Guys,
I found the solution to the problem. It's not that there is no more dialogue to continue from, its that the subtitles aren't visible. I dont know about you guys but for me when Ealcil says his first quote, there are no subtitles. Unfortunately this was true also for the response options.
Eventhough you can't see the other option you can respond by pressing "1". When talking to a NPC numbers correspond to each dialogue option, in this case, "1" is the option we cannot see, and "2" is "Goodbye."

TLDR: Press 1 when Ealcil says "Ah no I really shouldnt' worry you"

You might even be able to click the area above the "Goodbye" assuming the button is still active but just invisible.

This is exactly the problem, thank you. There is missing text in the dialogue box and there is no cursor change when hovering in the space above the only answer provided (Goodbye). In short I needed to press "1" to select the unseen dialogue option and move the quest forward, which it has now done.

Now if only ZOS had actually looked at the image in the OP (DATED OVER A MONTH AGO!), it should have been obvious to them that a dialogue option was missing that was necessary to move the quest arc forward.

Grunim · December 2016

I want to confirm that this bug is still happening and a brand new player was struggling with it and I searched about this quest and found "TLDR: Press 1 when Ealcil says "Ah no I really shouldnt' worry you"

The new player got the quest to complete by following these instructions. ZOS, please fix this bug!

ldwulfub17_ESO · December 2016

ThePuffyWeiner wrote: »

Hey Guys,
I found the solution to the problem. It's not that there is no more dialogue to continue from, its that the subtitles aren't visible. I dont know about you guys but for me when Ealcil says his first quote, there are no subtitles. Unfortunately this was true also for the response options.
Eventhough you can't see the other option you can respond by pressing "1". When talking to a NPC numbers correspond to each dialogue option, in this case, "1" is the option we cannot see, and "2" is "Goodbye."

TLDR: Press 1 when Ealcil says "Ah no I really shouldnt' worry you"

You might even be able to click the area above the "Goodbye" assuming the button is still active but just invisible.

that was it! Perfect!

The UI for the option is missing (choice in the dialog box) but hitting "1" allows you to select that choice instead of "Goodbye".

Thanks!

CheverTheShrimp · December 2016

Im wondering, could someone switch the UI to gamepad mode on a Mac and see if the bug still exists there? (If you don't have a controller you can still use all the keyboard commands and mouse)

Sarrahtolandb14_ESO · January 2017

Im having this issue however both dialog boxes are available to me, but they both do the same thing.

JKith · April 2017

Changing to gamepad mode worked for me,...

Druachan · May 2017

Yep, had exactly this problem and hitting 1 brought up the additional dialogue.