The incompetence is real over at ZOS HQ. Seeing as consoles have the most issues would it not be wise to have a PTS for consoles? We have not been able to run half the trials this update (with no time frame on a fix). Then they go and send invites to the beta to what it seems like any console player with a forums account. Many of us went and spent hours trying to get it to work on pc and even purchased the game (again). Then after 24 hours they say oops that wasn't intended to go out to you guys. Then they take forums access away. I understand that establishing a pts on consoles might not be feasible. Why then shut us out entirely especially after such a big mistake on your end?

I got an invite and play now on the Xbox but I played originally from the late beta 3 years ago on the Mac. When the transfer to console was made originally it was a copy so my Mac account and my Xbox account remain and are the same. Thus, I assume the Morrowind beta invite was referring to the Mac portion of my account. Unfortunately, my Mac suffered an epic fail when I tried to update the OS to get access to the beta, which I could and did download but could not play, so I can't even try to see if my inadequate graphics card could handle it.

It isn't that long to wait, less than we had to wait for the console release the first time so I will content myself by looking at all the reviews and game play videos out there (how is that possible with a NDA?) and read the forum which I can still do.

@UrQuan For those that actually contacted support and had the issue of being told no, I'm sorry. It'd seem @ZOS_GinaBruno has covered the issue, anyway. If you actually read my later posts, rather than jump on earlier ones, you'd know that I learned that.

But for those that just bought the game, because the email never told you to but some guy on a forum might have, that's on you. ZOS owes them nothing because the comparison you're holding onto is saying that a PC sale lies about a price/missing hardware vs a cookie-cutter email they send to everyone are the same thing, or even comparable.

Sorry, they're not. Making things "right" are just the most beneficial for hasty decision-makers, not what's reasonable, fair, or makes much sense to me and a lot other people. Doing this would simply make anyone who bought the game within the past week eligible for a free refund, which would be bad.

@UrQuan That's awesome that one guy would fire me on the spot for a company-friendly attitude. But I've worked with customers personally at multiple jobs, and I've been complimented for having great people skills from both customers and coworkers alike. If we offered a selection of products and a customer intentionally bought something, thinking they'd like it, then later wouldn't, we'd try to work with them. But usually after the product was used, there wasn't much more we could do than tell them to remember to get something else the next time around. This example is only used to show that a company can only do so much for a customer, especially when they're not fully to blame.

I know how to treat customers, and I do see where you're coming from. What I believe is that many people fail to see is that going out and buying a new copy of a game, when not specifically told to, falls solely on the company. No one forced the players to make that choice, and there wasn't a clear suggestion to do so for people that didn't even contact support about it. ZOS never said to buy a new copy of the game to be able to participate in the PTS, nor was there ever an NDA for affected players, so they aren't liable in any way to have to refund these players. They didn't make that big of a mistake, but the people that wasted their money on a whim for a PTS chance that's never been offered to them seem to think so.

Ultimately, I think this a huge case of a failure to assume any responsibility. And I'm sure there's going to be threats of lawsuits over $10-$40. Given that PTS seems to be available for those who still want it and refunds can be made by the ones who bought the game, I'd say the issue has been cleared up, and now it's just a demand for some imaginary compensation. There's obviously no middle ground with you, because you seem to only see fault in what ZOS did, and not what presumptuous console players have done.

Good luck against the big, bad development studios

Rhoric wrote: »

No it isn't cleared up cause I'm still waiting and I sent a ticket yesterday. They say they are gonna honour it yet I'm still waiting and I wasn't a console player that got screwed, I'm a PC player

They said they will. Meaning, it could be anywhere from now until a few days from now. I contacted support about free eso+ time once and didn't hear back for a day or two. They have to sort through all their other tickets before they can specifically get to yours. Trust me, they're not throwing you to the curb.

@Kalante I actually got a PTS key added to my account, but debating using it because I want to experience it first on my own chars. I'm not bragging, I'm just saying that I agree with you that receiving one doesn't make you super special. Not receiving one or being a console player, and not having regular access to it, doesn't make you any less important.

Bc_bmx wrote: »

ZOS_GinaBruno wrote: »

Hey guys, apologies for the confusion. We unintentionally sent some emails for beta to some console players. Beta and the PTS is, and remains, only on PC/Mac. Some of you may have received access to the closed beta forum section; this has been resolved, and you no longer have access since this is strictly for beta feedback.

Again, apologies for the mix-up here.

@ZOS_GinaBruno

It would have been nice to recive an e-mail Rescinding the invitation to the beta, for those "ooops" invitations that were sent out, Before i bought a Third Copy of your game. Checked my email at lunch today and was very excited to go home and was more than willing to pruchase a PC copy of the game to have the opportunity to test the upcoming release. Now after downloading and installing MY $30 copy of ESO for Pc, find out that i don't have access to the beta, that really upsets me. Knowing ill Likely not get a refund from steam. I would, as well as many others in the same position really appreciate a Re In-statement of the privilege that was mistakenly granted and revoked.

I agree with the first sentence although for a different reason. When checking back into the "Private Morrowind forums" I kept getting permission denied and I really thought I had been banned. I spent probably 30 minutes trying to open up a support ticket to ask why.... although there really is not support ticket option for the "Private Forums". Only after checking the regular forums did I realize it was a mistake on ZOS's end and I had not actually been banned. An email would have been nice so I did not have to go through all the trouble and panic of thinking I had been wrongly banned.

bareheiny wrote: »

NewBlacksmurf wrote: »

bareheiny wrote: »

NewBlacksmurf wrote: »

READ your email

Please stop tagging the employees....you have a ZOS profile and that is why some people have the invite.

It's that simple....if you don't want or do t or if you can't....don't download the client

No need to do anything else and no don't try to share it if you or anyone else has the email

The email only talks about starting the launcher.

I'd suspect that most console players don't have the PC/Mac client.

With that in mind, extending invites to consolers seems...silly.

@bareheiny
Actually it details a lot more by simply reading the email which sends you to the closed PTS forums and the other links send you to your account page.

The device doesn't matter as my iPad takes me to all possible sites as well as my iPhone.

Can't download but the links exist. It's just a matter of reading.

DrSweetazz wrote: »

NewBlacksmurf wrote: »

READ your email

Please stop tagging the employees....you have a ZOS profile and that is why some people have the invite.

It's that simple....if you don't want or do t or if you can't....don't download the client

No need to do anything else and no don't try to share it if you or anyone else has the email

Somebody didn't read the civil discussion we were having.

I was asking a question that would be answered by a community manager. Where's this unnecessary hostility coming from?

Me tagging a Zenimax employee to ask a question only they can answer should have no ill effect on your forum trolling....

Edit: to my knowledge, this thread pre-dates any console player receiving an invite. It's not a "how do computer betas work thread"


It's not until after I responded that I saw the massive influx of posts from console players. I apologize on their behalf for not understanding how things work lol. But in my defense, it's obvious that you didn't read this thread and see why Zos is tagged.

@DrSweetazz

Bold isn't intended for hostility, it's drawing attention to read the email.

The email tells you that ZOS selected you. Previously the news article says ZOS will select participants and it doesn't say only PC would be invited.

It's honestly all in the email tho if ppl read and follow the links.

Sure you would need to play on pc but the email also clarifies this as well as the very detailed PTS pinned thread.

I did read the thread and it was after I read my own email and followed the instructions. I play on Xbox one and while I have a pc game account why would invites exclude anyone?

To me it would seem that an invite for console players makes a ton of sense as they can choose to buy and play on PC and may desire to give feedback for the upcoming release.

I read that many comments have concluded that ppl shouldn't have gotten invites due to individuals own thoughts that have no validity on the matter. It's just an invitation.

You send out two or three times as many as you hope would take part. They always do closed beta invites in waves (ZOS)

Just to clarify, you have both the Xbox and PC versions?

If so, maybe that's where our wires are crossed. Those of us who do not have PC versions simply do not have a way to download the launcher via the accounts page.

This is why extending the invites is silly. Obviously I could buy the PC version...but why would I, just to access the PTS.

Luckily a link was provided elsewhere, and I am currently 20% done. Maybe it'll be done by launch.

Yes I have both.

Not sure why ZOS caused the issues but ....(removed other comments as they no longer apply to many)

So am I still bound by the NDA since my access was taken away?

@Burgererer Hey Burgererer.. You're aware that someone stated in this very thread that he/she actually contacted customer support and was told to buy a copy of the pc version to be able to participate in the BETA?

And if an email from ZOS tells you you're eligible to participate in the beta test on the PTS, it's far from being absurd to assume that all you have to do is gain access to the PTS and you're in.. so people did that and are rightfully feeling cheated.

JimT722 wrote: »

johu31 wrote: »

So am I still bound by the NDA since my access was taken away?

You agree to it when you access the pts. that means anything covered under the nda you agree to not disclose. That only ends when the nda is lifted not when your access is ended.

Hell, that's the fun part.. ppl got invited to the beta and were given access to the closed beta forum and only seemingly to the pts.
But if the NDA is bound to your accessing the pts these ppl never accepted it as they were never able to acces the pts.

I'd say you'd risk to be banned for life from ESO if you leaked something you saw on the forums.. but you might well succeed in a lawsuit if ZOS sued you, for whatever that's worth..

psxfloh wrote: »

JimT722 wrote: »

johu31 wrote: »

So am I still bound by the NDA since my access was taken away?

You agree to it when you access the pts. that means anything covered under the nda you agree to not disclose. That only ends when the nda is lifted not when your access is ended.

Hell, that's the fun part.. ppl got invited to the beta and were given access to the closed beta forum and only seemingly to the pts.
But if the NDA is bound to your accessing the pts these ppl never accepted it as they were never able to acces the pts.

The nda also states using beta related services you agree to it as well. I assume that means closed beta forums. I do agree they kinda messed up these invites and access. Never before seen this kind of thing in a closed beta test.

ok i download the pts client,(all working well but "warden" toon cant be created) send them a support ticket and waiting
from my part i did all i was asked for,if they want me to try then send me a mail
if not i got farming to do (yesyes yes i got a spinners sharpen inferno staff last n8 yeaahhhhh)

Be prepared to provide proof of purchase information to zos.

DRXHarbinger wrote: »

Waffennacht wrote: »

If they took away your PTS access

You ARE NOT BOUND TO NDA

You did NOT accept terms as you do not have access

Because your access is not upheld their NDA is null and void

Do you know how tempting it is to spill the beans on everything to spite them for all the grief they have caused us.

Not to mention that an NDA isn't recognized in the UK unless it is agreed on a very specific document for it to be binding ( this is true btw so TOS fanboys please don't bother commenting here, TOS isn't worth anything neither is just ticking a box)

A Possessed Harbinger be approaching enraged phase soon if stuff isn't fixed soon.

Whilst one may use reference to an Xbox account, one certainly has been maintaining a completely unlinked PC account for a very very long time.

If you have the PC version and got the Beta invite, you can maintain your Beta invite.

@DRXHarbinger ZOS sent a message to me saying so, I didn't even initiate anything and got back my Beta access. There's no point in raging when the situation isn't nearly as bad. So you better link that PC account to your Xbox account