Hallothiel wrote: »

@Burgererer

No console players did NOT do something wrong if they went out & bought a PC version because of the email. They were well within their rights to do so. It is not like accidentally receiving something for free at all, as per your example.

And yes, ZOS has done something wrong. There have been numerous posts/threads asking about this, both here and on the pts forum, without ANY reply for over 24 hours.

This has not been handled well at all by ZOS. (Bit of an understatement but trying to be constructive).

I'm guessing you are or have friends that are one or more of these console players mentioned, or you wouldn't feel the need to use CAPS to prove an argument. The email didn't say "In order to participate, you must now purchase a PC copy of the game and use this key", or anything of the sort. Players did something wrong when they assumed. They most likely got the idea from other forum users who made up that it was doable, and blamed ZOS completely. Or, they got hyped and impulse bought for an unknown reason. I acknowledge that ZOS made a mistake, and I'm sure they do too, hence the double apology.

I also acknowledge that these players made a mistake. But somehow, these players can't seem to find any fault in themselves and cry murder over a mess they could have easily avoided by contacting support and quickly resolving the issue. I'm just saying, if I received a code for an in-game console item, I wouldn't go out and buy a console + copy of the game without at least contacting support about it (I play PC). Because getting content for a platform I never play would seem odd to me.

My comparison was also justified, as "I understand these are two different scenarios", so calling me out on something when I've done the same to @LilySix for making a far-off comparison without justification, seems unfair and a poor attack on my argument. It was mainly used to justify that if something weird happens with my game, I don't just ignore it or do something sporadic. And I don't continue to be sporadic by blaming someone else for something that could have been avoided on my part.

Here's a case: I bought ESO originally on Ubisoft because it was on sale. Little did I know, they charge you, make you wait +12h for the key, and don't explain what kind (Steam, PC standard, etc) it's going to be. Regardless, I got hasty after reading the message that it's withheld for "security reasons", and bought a copy on Steam for a slightly less discounted price. When I received the key from Ubi, I got a standard PC key and was mildly angry. I contacted support at Ubi, and they refused to give me a refund. Did I blame them for my circumstances of having an extra copy of the game? Partially yes. Did I get frustrated over their terrible refund/store policies? Of course I did. But, I never blamed them for making me go out and buy a Steam copy of the game, because they didn't. I assumed I could get a refund for any item that's unused, even though they said any unused items within 24h of purchase is refundable, no matter what. By the time I sent out my email to support, it was within an hour after purchase. But they didn't get back to me within that 24h period, so I technically wasn't allowed a refund.

So there's your fair comparison.

bloodthirstyvampire wrote: »

Lets let the game play its self because an AI could do a better job

I'm guessing there's a language barrier here, because at this point, you're insulting the players.

IzakiBrotherSs wrote: »

bubbygink wrote: »

@ZOS_GinaBruno I too went out and bought the PC version for $30 on steam specifically because I got the closed beta invite and wanted to check it out. Also like others, I had sent in a support ticket but heard no response. Guess I just wasted $30 because of this mix-up...

Yeah we did just literally waste money because of a mistake. This is pretty inacceptable... I mean I'm fine with not having access to the beta, but my point is, why didn't Support mention anything? Why was I informed that it was totally fine for me to buy the PC game and enjoy the beta testing?

o.O Did Support legit respond to you and help/let you set it up? ...if that's the case, doesn't that legally qualify for a scam? I mean they probably just didn't bother checking in with their bosses but it'd mean they basically assured you you'd get a service you in fact cannot get, and you paid for it. There's probably some not very nice legal word for that.

I don't have a console but that's pretty nuts ._.

@Magdalina I guarantee support would have clearly said to not do what @IzakiBrotherSs did, as they would have already caught wind of the erorr. They most likely did this all by themselves and bypassed support, in an attempt to hopefully gain PTS usage.

"Why was I informed that it was totally fine for me to buy the PC game and enjoy the beta testing?"

This. I'd like to know how this was done. It seems that it was totally fine in their own minds, but not actually stated in reality. I personally received an email for a PTS invitation, and at no point did it state "If you are a console player, please buy a PC version and enjoy the beta testing", or anything close to it. There's also the fact that I'm positive that PTS has never been offered to console, so why wouldn't it be clearly listed that it was?

Personally, I don't think there's any legal grounds whatsoever and a bunch of presumptuous players are blaming someone else for their own rash decisions. But, people have won legal cases against fast food corporations due to weight gain from their products.

Burgererer wrote: »

Players did something wrong when they assumed. They most likely got the idea from other forum users who made up that it was doable.

Please don't make assumptions about what console players may have assumed or how many times they may have/never did/coulda shoulda woulda asked for help/feeback/something from ZoS.

Many of us who enjoy the game are likely to be willing to make an effort to participate/ offer feedback/ help to improve the game in any way they /we can/could/maybe wanna whatever.

@newtinmpls Making a possible assumption off of me making possible assumptions of other players making possible assumptions? Redundancy

I simply want to know where console players got the idea to buy a PC and/or PC copy. Because if they did in fact, get the idea from other players on the forum, this assumption wouldn't be wrong. I'm saying this because I've seen forums where players literally complain about something ZOS "promised they'd address in the future". When in fact, they never said anything of the sort, and some players just formed an imagination mob to try and make out the company to be liars.

This tactic usually works until an outside source steps in to actually fact check the claims that were made.

Torbschka wrote: »

Am I under NDA? My beta invitation was wrong, nor do I signed something, and if it is autonatically if you get the beta invite, well, its gone?

I pretty much did read all the stuff in the closed beta,

- actual vvardenfell size compared to wrothgar,
- how people who played through all rate morrowind Expansion,
- quests,
- new trial mechanics,
- battlegrounds balance and queue system

Etc.

Am I allowed to post about it? I mean if I do, and they tell me after I wasnt allowed, I guess saying sorry is OK and things are finde?

Lol I've done screen shots with my cellphone... Can add pictures to your post ! haha

I don't

IzakiBrotherSs wrote: »

Burgererer wrote: »

@newtinmpls Making a possible assumption off of me making possible assumptions of other players making possible assumptions? Redundancy

I simply want to know where console players got the idea to buy a PC and/or PC copy. Because if they did in fact, get the idea from other players on the forum, this assumption wouldn't be wrong. I'm saying this because I've seen forums where players literally complain about something ZOS "promised they'd address in the future". When in fact, they never said anything of the sort, and some players just formed an imagination mob to try and make out the company to be liars.

This tactic usually works until an outside source steps in to actually fact check the claims that were made.

I personally got the idea from Support. I immediately contacted Customer Support about the Beta after receiving the invitation and asked how was it going to work and how could I access it. They told me that the only way was to purchase a PC version of the game. Which is what I did. When I got my disk ready to install, I went on the forums and saw Gina's post. So at this point, I fail to see how it is my mistake to have purchased the PC copy, when the Support told me it was the only option to Beta test. In fact, I had a pretty lengthy conversation with Support about the specs of the PC and if character copies from Console to PC would ever be a possibility. The fact that the invites were "sent out by accident" was never mentioned by them. Come on, tell me that I don't have the right to blame the company at this point. I have all of the e-mails as evidence.

That is unfortunate. My guess is support didn't know this was done in error. At the very least you can use your pc copy to access pts for the base game. It's nice as a console player to have that option. Still defeats the reason you purchased a pc copy in the first place. I hope they end up helping you out.

JimT722 wrote: »

IzakiBrotherSs wrote: »

Burgererer wrote: »

@newtinmpls Making a possible assumption off of me making possible assumptions of other players making possible assumptions? Redundancy

I simply want to know where console players got the idea to buy a PC and/or PC copy. Because if they did in fact, get the idea from other players on the forum, this assumption wouldn't be wrong. I'm saying this because I've seen forums where players literally complain about something ZOS "promised they'd address in the future". When in fact, they never said anything of the sort, and some players just formed an imagination mob to try and make out the company to be liars.

This tactic usually works until an outside source steps in to actually fact check the claims that were made.

I personally got the idea from Support. I immediately contacted Customer Support about the Beta after receiving the invitation and asked how was it going to work and how could I access it. They told me that the only way was to purchase a PC version of the game. Which is what I did. When I got my disk ready to install, I went on the forums and saw Gina's post. So at this point, I fail to see how it is my mistake to have purchased the PC copy, when the Support told me it was the only option to Beta test. In fact, I had a pretty lengthy conversation with Support about the specs of the PC and if character copies from Console to PC would ever be a possibility. The fact that the invites were "sent out by accident" was never mentioned by them. Come on, tell me that I don't have the right to blame the company at this point. I have all of the e-mails as evidence.

That is unfortunate. My guess is support didn't know this was done in error. At the very least you can use your pc copy to access pts for the base game. It's nice as a console player to have that option. Still defeats the reason you purchased a pc copy in the first place. I hope they end up helping you out.

Yeah sure it is nice to have the option of accessing PTS through my own account, but I already had that option through other means. I mean there isn't much they can/will do now, its basically "too bad" that I believed that I truly got a Beta invite. They can't refund the game because its a physical copy from an outlet and they can't give me access to Beta because they'd have to do it for everyone else too. Basically, I just have the option to use a PC account on which I don't have any characters or anything. I guess its a good thing that I'm planning on switching permanently to PC if console issues don't start getting resolved within reasonable time frames (unlike vMol currently). So its no big deal to me personally having bought the PC copy. The big deal to me is the company's way of doing things and the lack of communication.

@IzakiBrotherSs Personally, I respect any company that has the integrity to be honest about their failures. I think covering up a failure shows cowardice and can't hurt a company's reputation way worse, considering it gets caught for doing so. Now, being honest and possibly compensating those that bought a copy of the game, solely for PTS from console? That would be incredible. I also appreciated the solid answer, compared to some responses from other players.

On a side note, in case you mind sharing, or I missed it: have you looked into a refund for your extra copy?

IzakiBrotherSs wrote: »

I think that when they realized the mistake, they should have covered it better rather than telling the truth in this case. Like giving a week or two of free PTS testing or something along those lines. Because them saying they messed up this much is kinda not very good reputation for the company. I mean I personally didn't know that I had to question the fact of receiving a Beta invitation. Like I can understand questioning balance issues, but questioning personal invitations by the company is not something that crossed my mind if you see what I mean

Well.... I think that in theory it would make no sense to issue invitations for a PC Beta test to players of the PC version. At least at first glance.

OTOH, since there does not appear to be a "console PTS", I can see the logic of at least offering that section of the playerbase a chance to test a significant DLC

I would say, even if such invitations were issued by accident, it would make sense (and be good for public relations) to appreciate any folks who went to some trouble to be able to utilize the accidental opportunity.

Such a thing could be handled in this way and look good and encourage more feedback.

newtinmpls wrote: »

IzakiBrotherSs wrote: »

I think that when they realized the mistake, they should have covered it better rather than telling the truth in this case. Like giving a week or two of free PTS testing or something along those lines. Because them saying they messed up this much is kinda not very good reputation for the company. I mean I personally didn't know that I had to question the fact of receiving a Beta invitation. Like I can understand questioning balance issues, but questioning personal invitations by the company is not something that crossed my mind if you see what I mean

Well.... I think that in theory it would make no sense to issue invitations for a PC Beta test to players of the PC version. At least at first glance.

OTOH, since there does not appear to be a "console PTS", I can see the logic of at least offering that section of the playerbase a chance to test a significant DLC

I would say, even if such invitations were issued by accident, it would make sense (and be good for public relations) to appreciate any folks who went to some trouble to be able to utilize the accidental opportunity.

Such a thing could be handled in this way and look good and encourage more feedback.

^ This I agree with.

Burgererer wrote: »

Hallothiel wrote: »

@Burgererer

cry murder over a mess they could have easily avoided by contacting support and quickly resolving the issue.

Oh really? Let's see. I received the email 2 days ago. I immediately contacted support. I have still to receive ANY answer AT ALL.

So no, contacting support does NOT 'quickly resolve' the issue. You know this, yet you choose to keep trolling. That's too bad.

It's NOT the players fault that they expect to be given something when they receive an official email from the company telling them that they will be given something. The fact that ZOS admits these messages where mistakenly sent proves the fault lies not with the playerbase but with the company.

Double post