An online game that can not go online?

Arthavus · April 2017

Is this The Elder Scrolls Online? Where is the "Online" part ??

How is this possible ?
Where is the technical team? What are they doing ? Where's the feedback? I PAY for this game! Where do I track the status of the servers? How do you know what's going on?

Arthavus · April 2017

Where is the "OnLine" ?
Where is the support ??

Arthavus · April 2017

Where is the support ???????????????????????????????????????????

Rataroto · April 2017

I've been asking the same thing for over 3 hours now

Arthavus · April 2017

I PAID FOR THIS GAME I WANT A SLA !

HOW IS THIS POSSIBLE ? IF YOU PAY FOR A SERVICE AND HAVE NO SUPPORT WHEN YOU NEED? YOU HAVE TO SIT IN THE DARK, AND WAIT FOR A MIRACLE TO HAPPEN, YOU HAVE TO TRY THE LUCK?

DaveMoeDee · April 2017

We have customers with multi-million dollar contracts. Sometimes something goes down and they can't access their data.

Servers go down. Storage goes down. Stuff happens.

The outage earlier was like 4 minutes for me. I wasn't on when it went down this time. Lame, but far from all-caps worthy. It is possible that the outage doesn't let them post a message in the launcher, but they definitely should have a message in the forum if an outage goes over 10 min (though we don't know if they are staffed for that on the weekend). On the other hand, they should spend no time whatsoever talking to people complaining about connectivity when they know the server is down.

Arthavus · April 2017

Okay ... I hope they're really working on it. But I do not forget that this game is paid, and it is not cheap. They should at least have communication with their customers. This is the least you can expect from an online service provider.

[Deleted User] · April 2017

Hello there,

Seeing as this is a duplicate thread of your older thread, we're going to go ahead and close this one and ask you discuss on this thread here.

Thank you for understanding.