Look like they have remove the option to open ticket for in game issues

This is still broken on xbox NA. Sometimes uses the resin but doesn't return motif, other times I still have the resin and the 10k gold in my inventory and no motif.

ZorroDeMar wrote: »

Look like they have remove the option to open ticket for in game issues

If that is the case, then use the <F1> key to display the Help UI. Select the Customer Support Icon and choose Feedback from the menu. Note that it can be helpful if the player has made a screenshot which provides information about the problem (especially if the player uses a "mini map" add-on that shows the coordinates of the PC's location, and the zone or area of a zone in which the PC is located). So, if you made a screenshot, there's an option to attach it to your in-game report. If memory serves, we don't have to specify the platform and megaserver which we use to play, because that data is automatically added to the Feedback report.

The guidelines for reporting a bug via Feedback are the same as for reporting it in the forum:

https://forums.elderscrollsonline.com/en/discussion/294964/guidelines-for-bug-report-forum#latest

As far as I know, "in-game" feedback is reviewed by the Customer Support staff before they forward the message to the development team or to other ZOS employees who need to respond be advised of it. Realize that, if the player doesn't provide enough information to enable the developers to find the "bug", or for others to resolve the problem, then there's no reason to forward the Feedback to them. Unfortunately, the Feedback UI doesn't have a category for every potential problem, such as accessing the Crown Store, so we must send an e-mail when there's a problem with doing that.

That said, I don't know why ZOS would not want anyone to send an e-mail directly to the staff from the forum on an "in-game" issue -- especially since they reduced the original Feedback categories, and overlooked adding others which are needed.