The Elder Scrolls Online

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Freezing and crashing since lasty patch

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pipelighter
pipelighter
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I have played ESO for over a year now nad nver had thioas before. My game is Freezing then crashing every 20 minutyes. This has only happened since the last patch. Has anyone else had this suddenly? Does anyone know whaat is causing it and is there a solution? ZOS, as usual, are no0t answering.
^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • xRIVALENx
    xRIVALENx
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    What platform are you running ESO on?
  • Trinity_Is_My_Name
    Trinity_Is_My_Name
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    No problems like that on my PC platform.
  • pipelighter
    pipelighter
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    xRIVALENx wrote: »
    What platform are you running ESO on?

    PC 64 bit - lauincher. Just trying it with 64.exe direct
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • Tandor
    Tandor
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    Platform and server?

    If PC then it sounds like a failing hardware issue at your end, possibly related to over-heating.
  • pipelighter
    pipelighter
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    Tandor wrote: »
    Platform and server?

    If PC then it sounds like a failing hardware issue at your end, possibly related to over-heating.

    I wondered that but this computer has played this game for 4 months with nop problems. Core temperature averages 45C - why is uit suddenly 'overheating' now when max temp shown is 46C.
    AMD FX83000 8 core 64 bit
    Edited by pipelighter on 13 January 2017 16:17
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • xRIVALENx
    xRIVALENx
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    What type of freezing are we discussing? Are you freezing up to a still frame with no movement or is everything freezing around you and you still have mobility and such?

    *EDIT*

    Is this a hard crash to desktop or does this kick you out to the login page?
    Edited by xRIVALENx on 13 January 2017 16:21
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    We've moved this thread to the PC support forum where it should be more helpul. @pipelighter what is the ticket number so I can take a look at it?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • pipelighter
    pipelighter
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    xRIVALENx wrote: »
    What type of freezing are we discussing? Are you freezing up to a still frame with no movement or is everything freezing around you and you still have mobility a
    Frame freeze - nothing moves then the ESO has crashed submission notice.
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • pipelighter
    pipelighter
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    ZOS_DaryaK wrote: »
    We've moved this thread to the PC support forum where it should be more helpul. @pipelighter what is the ticket number so I can take a look at it?

    Sorry - when the game freezes it comes up with a white nitice that simply says the ESO has crashed and what where you doing - no ticket or enquiry number is given.

    I can't even get to the help screens to report failure cos it won't let me.

    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • xRIVALENx
    xRIVALENx
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    As Tandor had mentioned it could be a hardware issue. Hopefully ZOS_DaryaK can point you in the right direction.

    *EDIT*

    If you would like something to test out in the meantime you could launch Msconfig and use selective startup. Load up the basic services and applications you may need (Networking, Graphics and Antivirus) and try running the game.
    Edited by xRIVALENx on 13 January 2017 16:33
  • pipelighter
    pipelighter
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    Wait one - have disabled all addons and am trying it . so far have managed to remain on for 5 minutes. Trying one addon at a time. will report back
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • pipelighter
    pipelighter
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    so fgar so good. will keep tryhing and if it happanes wil let you know which one caused it. If it is not an addon then IK will also let you knw.
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • pipelighter
    pipelighter
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    ok - gamne crashed again wiht no addons loaded. Lasted about 20/25 minutes this time
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • pipelighter
    pipelighter
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    Crashed again within 1 minute of loading - hereiwht the report summary fromthe 'submit crash report screen'.





    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.2.6.11.1391077
    branch = live
    char.account = pipelighter
    char.alliance = 2
    char.name = Bulath
    client.executablebits = 64
    client.mode = teleload
    client.renderertype = D3D11
    client.session_start_timestamp = 2017-01-13T20:02:45.008Z
    client.time_since_load = 235
    client.timestamp = 2017-01-13T20:07:42.222Z -frme 17382-
    client.uptime = 297.4
    computer.name = DAD-PC
    computer.user = dad
    cpu.arch = 9
    cpu.count = 8
    cpu.level = 21
    cpu.type = 8664
    data.depotid = 4000
    data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
    data.syncm = databuild
    data.version = 4000.win.1391159.live.1391077
    exe.buildnum = 1391077
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = 21.21.13.7633
    gfx.deviceid = 5122.693188674.161
    gfx.driver = NVIDIA GeForce GTX 950
    gfx.vendorid = 4318
    globby.address = 159.100.232.100
    globby.port = 24500
    loc.wloc = 575 324011 15651 202464 81.55
    loc.world = WR-Wrothgar
    loc.worldid = 575
    loc.zone = Wrothgar
    login.address = 159.100.232.100
    mem.system_physical = 8173
    mem.total_current = 4934
    mem.ws_current = 3102
    mem.ws_peak = 3109
    os.osbits = 64
    os.platform = windows
    os.version = 6.1.7601.Service Pack 1
    ptime = 310971
    realm.depotid = 0
    realm.id = 4001
    realm.name = EU Megaserver
    reportfield.ver = 3
    version.major = 2
    version.patch = 6
    version.subpatch = 11
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
  • pipelighter
    pipelighter
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    Crashed again - information for m the report screen

    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.2.6.11.1391077
    branch = live
    char.account = pipelighter
    char.alliance = 2
    char.name = Bulath
    client.executablebits = 64
    client.mode = teleload
    client.renderertype = D3D11
    client.session_start_timestamp = 2017-01-13T20:02:45.008Z
    client.time_since_load = 235
    client.timestamp = 2017-01-13T20:07:42.222Z -frme 17382-
    client.uptime = 297.4
    computer.name = DAD-PC
    computer.user = dad
    cpu.arch = 9
    cpu.count = 8
    cpu.level = 21
    cpu.type = 8664
    data.depotid = 4000
    data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
    data.syncm = databuild
    data.version = 4000.win.1391159.live.1391077
    exe.buildnum = 1391077
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = 21.21.13.7633
    gfx.deviceid = 5122.693188674.161
    gfx.driver = NVIDIA GeForce GTX 950
    gfx.vendorid = 4318
    globby.address = 159.100.232.100
    globby.port = 24500
    loc.wloc = 575 324011 15651 202464 81.55
    loc.world = WR-Wrothgar
    loc.worldid = 575
    loc.zone = Wrothgar
    login.address = 159.100.232.100
    mem.system_physical = 8173
    mem.total_current = 4934
    mem.ws_current = 3102
    mem.ws_peak = 3109
    os.osbits = 64
    os.platform = windows
    os.version = 6.1.7601.Service Pack 1
    ptime = 310971
    realm.depotid = 0
    realm.id = 4001
    realm.name = EU Megaserver
    reportfield.ver = 3
    version.major = 2
    version.patch = 6
    version.subpatch = 11
    ^ cp 549 characters - best game ever playerd ( actually the ONLY game ever played so who am I to judge others).:D
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