[RESOLVED] "You cannot communicate with other players."

bantycakes · August 2016

UPDATE 2: Issue has been resolved by switching my privacy settings from Custom to Adult. Not sure if the name change had anything to do with it.

UPDATE: This error is showing for ALL of my characters when I attempt to send in-game mail.

I first started getting this error yesterday evening when I did a combo of a race change and name change on my Nightblade. She went from a Wood Elf to a Khajiit and, as the lore for naming kitties goes, I had a name with an apostrophe in it to separate the prefix of her name from the body of her name.

Error starts that evening when I attempted to send a mail to a guild mate.

Put in a ticket and have been corresponding with someone today who told me that sometimes it causes issues and sometimes it doesn't - in my case it does. I was given the option of a free name change which I took thinking that things would smooth out once that damn apostrophe was gone from my character's name.

Renamed the character again to a name with no special characters at all. Log in a fix up a mail to send to a guild mate.

"You cannot communicate with other players."

Is this an issue with my chat settings, then? I'm baffled and frustrated. Any help would be appreciated.

Thelon · August 2016

bantycakes · August 2016

Thelon wrote: »

Would very much like to, lol. Being in a trading guild and unable to send mail from my main is a pain.

MissBizz · August 2016

Not sure if you tried this already, but there is a support article for this in the ESO Support area. It says....

WHY AM I GETTING THE MESSAGE "CANNOT COMMUNICATE WITH THAT PLAYER" WHEN I TRY TO ADD A PLAYER TO A GROUP OR TRADE WITH THEM ON CONSOLE?
Updated 02/17/2016 07:45 AM Published 09/30/2015 04:13 PM
This issue can be related to your console's privacy settings. To change or check your console's privacy settings, check the instructions relevant to your platform below:
Xbox One privacy settings: http://support.xbox.com/en-US/my-account/security/xbox-one-manage-privacy-and-online-safety.
PlayStation 4 privacy settings: http://manuals.playstation.net/document/en/ps4/settings/privacy.html.

bantycakes · August 2016

MissBizz wrote: »

Not sure if you tried this already, but there is a support article for this in the ESO Support area. It says....

WHY AM I GETTING THE MESSAGE "CANNOT COMMUNICATE WITH THAT PLAYER" WHEN I TRY TO ADD A PLAYER TO A GROUP OR TRADE WITH THEM ON CONSOLE?
Updated 02/17/2016 07:45 AM Published 09/30/2015 04:13 PM
This issue can be related to your console's privacy settings. To change or check your console's privacy settings, check the instructions relevant to your platform below:
Xbox One privacy settings: http://support.xbox.com/en-US/my-account/security/xbox-one-manage-privacy-and-online-safety.
PlayStation 4 privacy settings: http://manuals.playstation.net/document/en/ps4/settings/privacy.html.

I'll check it out but it's weird that it would cause a problem just now since I've not changed my settings since setting up the Xbox when we got it ~2 years ago. Here's hoping it helps.

EDIT: I've checked my privacy settings and I've not blocked or restricted my contact with others in a way that should suddenly stop me from sending in-game mail. This is so frustrating.

mad0ni0n · August 2016

Are you sure? I couldn't use text chat until I went into my privacy settings on the xbox and fixed it. it was on custom and I just put it to adult and that sorted it I would try that to be sure. I think the exact setting is the one about who can I contact it needs to be on everyone.

bantycakes · August 2016

mad0ni0n wrote: »

Are you sure? I couldn't use text chat until I went into my privacy settings on the xbox and fixed it. it was on custom and I just put it to adult and that sorted it I would try that to be sure. I think the exact setting is the one about who can I contact it needs to be on everyone.

Now that you mention it, my settings are Custom as well. I'll dashboard out and switch it to Adult and see what happens. Fingers crossed!

EDIT: Fixed! Thank you guys for suggesting the changes to privacy settings! I thought I had mine pretty lax but I guess not.