HELPING A FRIEND TO LOGIN INTO ESO

v_VendettA_v · July 2016

I have a friend who asked my help, his yahoo mail got hacked and he can't receive access code to his ESO account, he can't submit a ticket or login into the forums because of that. he has however his account name and password, what are the things he can do to get access to his account again?

Hopefully one of support members will reply on this.

MaxwellC · July 2016

You can probably message on his/he behalf and provide a contact number where they can reach by

josefcifkaeb17_ESO · July 2016

Submiting a ticket would be much more effective than posting into general discussion. There's just bunch of trolls in this "general discussion cave" ^^

RAGUNAnoOne · July 2016

Perhaps send a PM to @ZOS_DaryaK she was able to get some help for my friend when she was having game issues

Divinius · July 2016

Have him go here:

https://help.elderscrollsonline.com/app/account_recovery

Click "suspended or compromised" and fill out the form. Note that the form asks for his email address, which you said he can't access. Have him enter a different email that he CAN access (since they will use that to communicate), and be sure to mention that he lost access to his account-linked email in the comment. Provide the account-linked yahoo address and ESO username (but not password) in the comment. Make sure he explains the entire situation.

He'll probably get a canned auto-reply first, so just have him keep responding until he gets a real person.

ShadowscaleSithis · July 2016

If he has his password can't he just log in to his account online and change what email he has as his main email?

Divinius · July 2016

wwusterbarthub17_ESO wrote: »

If he has his password can't he just log in to his account online and change what email he has as his main email?

Two problems with that:

1) You can't change the email address associated with ESO without going through support.

2) If he can't log into his account due to being locked out, then he needs the confirmation code they send in an email, which he can't access.

v_VendettA_v · July 2016

Divinius wrote: »

Have him go here:

https://help.elderscrollsonline.com/app/account_recovery

Click "suspended or compromised" and fill out the form. Note that the form asks for his email address, which you said he can't access. Have him enter a different email that he CAN access (since they will use that to communicate), and be sure to mention that he lost access to his account-linked email in the comment. Provide the account-linked yahoo address and ESO username (but not password) in the comment. Make sure he explains the entire situation.

He'll probably get a canned auto-reply first, so just have him keep responding until he gets a real person.

he already did that but they didn't answer him.. I think I will try opening a ticket myself

Divinius · July 2016

v_VendettA_v wrote: »

Divinius wrote: »

Have him go here:

https://help.elderscrollsonline.com/app/account_recovery

Click "suspended or compromised" and fill out the form. Note that the form asks for his email address, which you said he can't access. Have him enter a different email that he CAN access (since they will use that to communicate), and be sure to mention that he lost access to his account-linked email in the comment. Provide the account-linked yahoo address and ESO username (but not password) in the comment. Make sure he explains the entire situation.

He'll probably get a canned auto-reply first, so just have him keep responding until he gets a real person.

he already did that but they didn't answer him.. I think I will try opening a ticket myself

He needs to be persistent. they never answer the first time.

You can open a ticket yourself, but I'd be willing to bet that they will refuse to talk to you at all about another person's account. I guess it doesn't hurt to try though.