So I have been unable to play on my ESO account for over 72 hours now, during that time I have been reading through many others threads on this support forum from players who are having the same problems I am, regarding the latest patch and not being able to load characters, access DLC, zones not loading, NPC's not loading, quest trackers not working properly and the list goes on. I've also read some threads from people that are having other issues, such as not getting their ESO benefits after having paid for the subscription. There is one thing that all these problems have in common. Developers rushing to push out new content that breaks the game, not caring that it's buggy, and complete and total sense of apathy on the part of the customer service team, who's most notable response to any ticket is "Have you power-cycled your Xbox-One", assuming you get an answer at all from them.
As I said, it's been 72 hours since I last played, and I've been patient, read through other people's concerns as well. I was thinking, they are going to put out a patch today during maintenance, and it will fix a lot of the problems. Log in to the forums today, no maintenance even happening. So with no end in sight for the current problems the game is facing, and customer service being unresponsive, I am unsubscribing my ESO plus, why does anyone else here care? You should care for the same reasons I have mentioned here. Why continue to pay for a game and service that is broken, and a team that doesn't care to fix the problem. I highly encourage other people to follow suit, at least until a time when the game is fixed, maybe the loss of income from ESO subscriptions will be motivation enough for them to fix it.