The Elder Scrolls Online

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4th month in a row I have to chase my ESO+ crowns

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d4ngermouse
d4ngermouse
Soul Shriven
4th Month in a row that I have to chase my crowns. Every time you update the game you add more issues that you fix so I really shouldn't be surprised that your account / subscription system doesn't work either.

I assume you don't want people to give you money?
Edited by d4ngermouse on 12 October 2015 09:28
  • Ravens-Sonata
    Ravens-Sonata
    ✭✭✭
    its called theft by deception ie fraud

    Info For Zenimax Media in which ZOS is a subsidary

    Technical Support

    BETHESDA SOFTWORKS GAMES
    help.bethsoft.com

    FOR QUESTIONS SPECIFIC TO THE ELDER SCROLLS ONLINE
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    help.elderscrollsonline.com Additional Questions

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    GENERAL INFO
    BETHESDA SOFTWORKS LLC
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    © 2015 ZENIMAX MEDIA INC. TRADEMARKS BELONG TO THEIR RESPECTIVE OWNERS. ALL RIGHTS RESERVED.

    The company's Board of Directors consists of 8 individuals:

    Robert A. Altman (Chairman & CEO)
    Ernest Del (President)
    Jerry Bruckheimer (Jerry Bruckheimer Films)
    Michael Dominguez (Managing Director, Providence Equity Partners Inc.)
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    http://www.gamesindustry.biz/resources/directory/company/zenimax-media
    Edited by Ravens-Sonata on 13 October 2015 15:28
  • d4ngermouse
    d4ngermouse
    Soul Shriven
    No one has even bothered to reply to my support ticket this time.
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    This is also the fourth month for me but they do usually get back to me since I phoned them to get it sorted. I usually get the crowns around 48 hours after I send the email now.

    They do sort it out they just need a little time and the right information.
  • d4ngermouse
    d4ngermouse
    Soul Shriven
    They've had all the info they need for over 48 hours now so I'm hoping they get back to me and sort it soon. Or at least get back to me and confirm that they are sorting it.
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    They did say on ESO live a couple of weeks ago that it is a major issue and they are trying to work out why it has been happening so other than giving you your crowns they are trying to find the root of the problem with the console companies so it can eventually stop happening.

    If you don't hear from them I would call them and the person on the phone can make sure it gets escalated properly and get it worked on faster. Unfortunately the email service gets a lot of emails and they feel like they take forever
  • d4ngermouse
    d4ngermouse
    Soul Shriven
    Will give that a try. Cheers

    I'm going to cancel after this month I think. maybe if they fix it later down the line I will sign up again.
  • d4ngermouse
    d4ngermouse
    Soul Shriven
    HA. It took them 3 days to reply to me and all they did was ask me to send them an image to prove my purchase, even though I included it in my original support request.

    they're about as good at providing support as they are at fixing bugs in their game.
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