I started having issues with the server around 9:00 PM EST last night, then posted (#197, page 7) in this thread -
http://forums.elderscrollsonline.com/en/discussion/181976/unable-to-connect-to-game-server-please-make-sure-you-have-a-valid-internet-connection/p1
and made a support ticket a couple hours later (reference # 150807-005133 ) to which I have yet to get a response other than the canned auto reply.

1st update to the forum post at 12:18 PM EST, oh about 15 hours later:

ZOS_GinaBruno wrote: »

Hey everyone, apologies for the delay. We did experience some login issues last night, and there may be some residual effects today. If you haven't already, please try completely turning your console off (basically doing a hard reboot); this has helped some players. Otherwise, we are continuing to investigate. Thanks for your patience, and if you haven't already, please reach out to Customer Support so they can actively troubleshoot with you.

Then at 1:19 PM EST:

ZOS_GinaBruno wrote: »

Guys, we know you're frustrated, but we ask that you please work with CS to go through all the troubleshooting steps. Even if it doesn't immediately fix the problem, it's still helping us narrow down where the issue ultimately lies. Also keep in mind they may have a lot of tickets to go through, so the response may not be immediate.

Final response at 1:26PM EST:

ZOS_GinaBruno wrote: »

BoozeKashi wrote: »

@ZOS_GinaBruno Gina, it's kind of difficult to work with CS when we get gaffed off with a canned response to "Contact Console Manufacturer" Ticket Closed. That just causes more frustration.

Sony has actually confirmed there is nothing wrong with my console, nor my connection, by the way.

Understood, and we also confirmed that the issue doesn't lie with Sony or Microsoft's services. Only thing we can tell you at the moment is we're continuing to investigate. We'll let everyone know when we have a solution.

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Seriously?! 24 hours and you cannot find out why a very large portion of customers cannot access the NA servers, but can access EU servers? Your interaction with us has been to move and lock posts as opposed to trying to troubleshoot the issues. I opened another ticket to address the one I opened last night that has yet to be replied to by a human. I sat on hold for over an hour on 2 different occasions trying to speak to a human to troubleshoot the issue. You have green names replying to stuff in the PTR forums...how about addressing issues affecting the people that want to play the game that's live?

Instead of moving and locking threads, how about having us run trace routes to the U.S. Console servers to see where the hang up is. One of you start, and actively monitor, a thread gathering our ISP and location to try to narrow down the issue. You all could be a whole lot more proactive and interactive with us to try to solve the problem. Being silent and ignoring the customers does not solve anything. ZOS needs to either hire more tech support people, or hire more competent ones. The same applies to CSRs. While I certainly applaud the fact that you have replied 3 times in that thread, the last one was over 8 hours ago, and the first was 15 hours after the fact.