The Elder Scrolls Online

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Why can't I send a message to my friend?

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  • MrSuplex
    MrSuplex
    ✭✭
    ZOS_JessicaFolsom wrote: »
    Hi @falcontalon141,

    This is a known issue with friends lists between Xbox Live/PlayStation Network and the game Could you please try the troubleshooting steps below from our Support article about this?
    MY FRIEND DOESN'T SHOW UP ON MY FRIEND'S LIST, AND I GET THE ERROR "CHARACTER DOES NOT EXIST" WHEN I TRY TO JOIN THEM. WHAT DO I DO?

    Please note the following information when attempting to locate friends in The Elder Scrolls Online: Tamriel Unlimited:
    1. The sync between the Xbox Live and PlayStation Network friends lists and ESOTU can take several hours to fully populate.
    2. Only friends who have logged into the same ESOTU console server will show up on the in-game friends list.
    3. Xbox One players must follow each other as mutual friends in order for them to show up on their respective in-game Friends list.

    Players should also be aware that the Guild system in ESOTU provides the same social functionalities they may be looking to utilize the friends list for, including:
    • Display player's online status
    • Grouping
    • Travel-to-player
    • In-game mail

    Our Development Team is aware of the delay in friends lists syncing and are looking into it. In the meantime, players who wish to circumvent the delay can do so using the following workaround:
    1. Remove the friend from their Xbox/PlayStation friends list
    2. Add the player through the ESOTU UI (Menu > Social > Friends)
    3. The friend now appears on the player's in-game friends list

    This is not the issue that is being raised. We cannot even send mails to people on our friend list. And it is seemingly random and NOT related to spaces in the name. I have some friends that I can send mail to, and some that I cannot. Some have spaces in their names, and some do not, and there is no apparent correlation.

    No one seems to be able to send mail to me, except one time one of my friends was able, and now he cannot. Please fix this issue it has been present since launch and is very frustrating.
    Edited by MrSuplex on 30 June 2015 17:04
  • MrSuplex
    MrSuplex
    ✭✭
    ZOS_JessicaFolsom wrote: »
    Hi @falcontalon141,

    This is a known issue with friends lists between Xbox Live/PlayStation Network and the game Could you please try the troubleshooting steps below from our Support article about this?

    Please note the following information when attempting to locate friends in The Elder Scrolls Online: Tamriel Unlimited:
    1. The sync between the Xbox Live and PlayStation Network friends lists and ESOTU can take several hours to fully populate.
    2. Only friends who have logged into the same ESOTU console server will show up on the in-game friends list.
    3. Xbox One players must follow each other as mutual friends in order for them to show up on their respective in-game Friends list.

    Players should also be aware that the Guild system in ESOTU provides the same social functionalities they may be looking to utilize the friends list for, including:
    • Display player's online status
    • Grouping
    • Travel-to-player
    • In-game mail

    Our Development Team is aware of the delay in friends lists syncing and are looking into it. In the meantime, players who wish to circumvent the delay can do so using the following workaround:
    1. Remove the friend from their Xbox/PlayStation friends list
    2. Add the player through the ESOTU UI (Menu > Social > Friends)
    3. The friend now appears on the player's in-game friends list

    This is not the issue that is being raised. We cannot even send mails to people on our friend list. And it is seemingly random and NOT related to spaces in the name. I have some friends that I can send mail to, and some that I cannot. Some have spaces in their names, and some do not, and there is no apparent correlation.

    No one seems to be able to send mail to me, except one time one of my friends was able, and now he cannot. Please fix this issue it has been present since launch and is very frustrating.

  • DevourerOSouls
    DevourerOSouls
    Soul Shriven
    So far, the people I've been getting this error with have been those who have changed their Xbox gamer tag. Those who haven't give me no problem.
  • McJeubert
    McJeubert
    Soul Shriven
    For each time you login, viewing the person's gamer card in the social menu first, then backing out and sending mail to them works... Still a workaround, not a fix... Just quicker than deleting from friends list. I wish game developers would put more effort into resolving this..
  • 05Griz
    05Griz
    ✭
    McJeubert wrote: »
    For each time you login, viewing the person's gamer card in the social menu first, then backing out and sending mail to them works... Still a workaround, not a fix... Just quicker than deleting from friends list. I wish game developers would put more effort into resolving this..

    I can confirm it works, but it is a pain in the backside to do it.

    This has been known since launch & should have been fixed along with a long list of other issues.

    I miss my Wife. But my aim is getting better.
  • Mellington
    Mellington
    ✭
    Well two of my friends have to constantly have to unfriend me and refriend me through the game interface because that cant send me email or items through mail. It always says player does not exist. I have had no problem from the beginning sending them mail and items. does anyone know it this will be fixed some time?
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