I know this bug/problem appeared some time ago in PC too, at least when I left the game the problem persisted, but I thought it would be fixed for the console release. I managed to get like 10 friends to buy the PS4 version and now that they are lv20, they are all asking me what happens with the lfg tool, because they never get to form a party with an never ending queu. It does not matter if you are healer, tank or dps, it just never forms a group. So something is very wrong here. I tried to use it 10 times this last week and spent from 1 hour to 5 hours waiting (I am tank) for different dungeons and no group was formed ever, so I desisted.
But the worst thing is that the Support forum is FULL of this kind of post, and there is no official answer from any dev regarding this topic, never. Which makes people think they are avoiding the matter, and I think it is a very very important one, more so in the console version where all we have is voice chat to organize ourselves so a working lfg tool is fundamental.
So please, is any dev willing to asnwer this officialy and tell us if they know there is an issue, or if they think there is not an issue so they can explain us why this is normal or whatever?