I bought the digital imperial edition from the psn store and still have to receive any of the perks and items related to the imperial edition.
Have created a different character than what I wanted to play in order to play with my friends.
I have contacted the support team and have been proactive in reporting problems and issues, hoping that it would all help to sort things.
I actually had hopped that it would be a simple issue to fix.
This is the answer I got from the support team regarding my problems with the digital imperial edition.

Response By Email (Kenzie) (06/11/2015 02:43 PM)
Greetings,
Thank you for your patience while we investigated this issue. PlayStation 4 and Xbox One players who purchase the Imperial Edition of The Elder Scrolls Online: Tamriel Unlimited from the PlayStation Store or Xbox Games Store automatically have the Imperial Edition perks applied to their PlayStation Network or Xbox Live Gold accounts. Players who pre-ordered a digital copy of the game and were entitled to the Explorer's Pack automatically received its perks once they registered their accounts and created a character.
Console players who purchase a physical Imperial Edition of ESOTU receive a code in the box that grants them access to the bonuses for that edition. Players can register these codes on their accounts. Players who pre-ordered a physical copy of the game and were entitled to the Explorer's Pack bonuses received codes for the Explorer's Pack from their retailers.
The Imperial Edition perks include the following:
Play as an Imperial: Become an Imperial and play in any Alliance. Gain unique bonuses, crafting styles, gear, and more.
White Imperial horse
Pledge of Mara: complete the Ritual of Mara with a friend and receive an experience bonus when players play together.
Mudcrab Vanity Pet
The Explorer's pack includes the following bonuses:
The ability to play any race in any alliance
A Scuttler vanity pet
Bonus treasure maps that will lead the player to loot
Players can select which vanity pet and mount you wish to use through the Collections menu.
On PS4: To access the Collection Menu, press [Options] and go to the Collections sub-menu.
On Xbox One: To access the Collection Menu, press [Menu] and go to the Collections sub-menu.
To toggle your mount, hold the button that normally brings up the in-game map
On PlayStation 4: Press and hold the touch pad to mount or dismount
On Xbox One: Press and hold the View (Back or Map) button to mount or dismount
The Pledge of Mara and treasure maps are delivered to the first character via mail. Players should access their mail through the Mail menu located under the Social Menu. Players can move these items between characters using their bank. They'll need to open the map containers to place the maps into their bank.

Warm Regards,
The Elder Scrolls Online: Tamriel Unlimited Team

This is my answer to their email:
I am deeply disapointed and utterly offended by this email.
It's rude to treat a csutomer that paid a premium for a service like this.
I have yet to receive any of the items, perks or any proper answers regarding my digital imperial edition.
The game has been marred for me with a sloppy and carelessnes attitude towards players.
This email just adds salt to the wound.
First of all, i still havent got any items or perks from the digital edition.
Second, you are telling me that all the items will be given to my first character that i created. This is unaceptable because i couldnt create the character i wanted because i dont have access to the imperial edition.
I still dont have a proper answer to what on earth is going on.
Disgusted, frustarated and very disapointed.