Latest update and graphical error

Coffeyville

My girlfriend updated her client recently and there has been something very wrong. At her character selection screen, the ground is missing and it looks like the world is melting. Do you remember how a long time ago on dinosaur computers, if you moved your mouse too fast or spam opened a lot of tabs, the object would start stacking on top of itself near infinitely and cover the whole screen? That is going on too. In-game, the "world melting" is also going on. Plus, there is a square in the top left of the screen. Does anyone know why this might be happening?

CPU: Intel i5 4670k
MB: Asus z87-Deluxe
GPU: Asus GTX 780
PSU: Corsair AX 850 Gold
RAM: G.Skill 16gb DDR3
OS: WIndows 7 Ultimate (64 bit)

All drivers up to date.

ZOS_HugoP

Greetings @Coffeyville‌ ,

Could you please provide us a Game Consultant?

Coffeyville

Here is the Game Consultant report.

Loxy37

Did you try doing a repair? Have you checked other games to verify that its not the GFX card?

Coffeyville

I ran a repair for ESO and the repair didn't seem to fix the issue. I also tested a few other games which appeared to run fine

ZOS_HugoP

Greetings @Coffeyville‌ ,

We invite you to reset your user settings by following those steps:

• Go to the following directory C:\Users\*username*\Documents\Elder Scrolls Online\live
• Delete the "usersetting.txt" file
• Open notepad and copy/paste the text below
  SET MouseRawInput "1"
  
  SET MouseSensitivityFirstPerson "0.50000000"
  
  SET MouseSensitivityThirdPerson "1.28999996"
  
  SET MouseSmoothing "0"
  
  SET InvertMouseWheel "1"
  
  SET InvertMouseY "1"
  
  SET InvertMouseX "1"
  
  SET CachedRLREnabled "1"
  
  SET CachedReflectionResolution "4"
  
  SET CachedShadowFiltering "5"
  
  SET ScreenshotFormat "BMP"
  
  SET PregameGammaCheckEnabled "0"
  
  SET HardwareCheckEnabled.2 "0"
  
  SET SUB_SAMPLING "2"
  
  SET REFLECTION_QUALITY_v3 "2"
  
  SET PARTICLE_DENSITY "3"
  
  SET HIGH_RESOLUTION_SHADOWS "1"
  
  SET SHADOWS "4"
  
  SET GAMMA_ADJUSTMENT "112"
  
  SET VIEW_DISTANCE "1.69000006"
  
  SET GPUSmoothingFrames "10"
  
  SET MIP_LOAD_SKIP_LEVELS "0"
  
  SET RAIN_WETNESS "1"
  
  SET LENS_FLARE "1"
  
  SET GOD_RAYS_v2 "1"
  
  SET ANTI_ALIASING_v2 "1"
  
  SET AMBIENT_OCCLUSION "1"
  
  SET COLOR_GRADING_v1 "0"
  
  SET BLOOM "1"
  
  SET DEPTH_OF_FIELD "1"
  
  SET COLOR_CORRECTION "1"
  
  SET SOFT_ALPHA "1"
  
  SET DISTORTION "1"
  
  SET CHARACTER_LIGHTING "1"
  
  SET DIFFUSE_2_MAPS "1"
  
  SET DETAIL_MAPS "1"
  
  SET NORMAL_MAPS "1"
  
  SET SPECULAR_MAPS "1"
  
  SET CLUTTER_2D "1"
  
  SET SIMPLE_SHADERS "0"
  
  SET WATER_FOAM "1"
  
  SET VSYNC "0"
  
  SET MAX_ANISOTROPY "3"
  
  SET FULLSCREEN_v5 "2"
  
  SET PreferMaximizedWindow "0"
  
  SET FullscreenHeight "0"
  
  SET FullscreenWidth "0"
  
  SET WindowedHeight "768"
  
  SET WindowedWidth "1024"
  
  SET SOUND_ENABLED "1"
  
  SET FOOTSTEPS_VOLUME "50.00000000"
  
  SET FOOTSTEPS_ENABLED "1"
  
  SET SPEAKER_SETUP "0"
  
  SET BACKGROUND_AUDIO "0"
  
  SET VO_VOLUME "70.00000000"
  
  SET VO_ENABLED "1"
  
  SET UI_VOLUME "70.00000000"
  
  SET UI_ENABLED "1"
  
  SET AMBIENT_VOLUME "70.00000000"
  
  SET AMBIENT_ENABLED "1"
  
  SET SFX_VOLUME "70.00000000"
  
  SET SFX_ENABLED "1"
  
  SET MUSIC_VOLUME "70.00000000"
  
  SET MUSIC_ENABLED "1"
  
  SET AUDIO_VOLUME "59.00000000"
  
  SET AUDIO_ENABLED "1"
  
  SET TooltipFilter "2"
  
  SET TooltipNumOptions "2"
  
  SET EffectsLookupViaBinarySearch "1"
  
  SET Language.2 "en"
  
  SET GraphicsDriver.7 "D3D11"
  
  SET PatchDataPath "game:/GameData/"
  
  SET CacheDataPath "machine:/Cache/"
  
  SET GameCameraFirstPerson "0"
  
  SET AcceptedEULAVersion "2"
  
  SET DirectionalDamageIndictorVisibleInThirdPerson "0"
  
  SET CameraFramingTransitionEnabled "1"
  
  SET SkipPregameVideos "0"
  
  SET HasPlayedPregameVideo "1"
  
  SET RangedKillCamera "0"
  
  SET PlayerKillCamera "1"
  
  SET LastMonsterKillCamera "1"
  
  SET MinFrameTime.2 "0.01000000"
  
  SET ParticlesEnabled "1"
  
  SET RequestedNumThreads "0"
  
  SET FreeUnusedGrannyFileSections.2 "0"
  
  SET IsTrustedMachine "1"
  
  SET RememberAccountName "1"
  
  SET AccountName ""
  
  SET LastRealm "NA Megaserver"
  
  SET CustomUIScale "1.00000000"
  
  SET UseCustomUIScale.2 "0"
  
  SET RollDodgeDoubleTapEnabled "1"
  
  SET RollDodgeDoubleTapTimeWindow.2 "185"
  
  SET CameraZoomDistancesSynced "1"
  
  SET SiegeCameraZoomDistance "6.00000000"
  
  SET WeaponsOutCameraZoomDistance "2.00000000"
  
  SET WeaponsSheathedCameraZoomDistance "2.00000000"
  
  SET MaxNetworkWriteBuffer "10485760"
  
  SET MaxNetworkReadBuffer "10485760"
• Register the file under the name "usersetting.txt" at C:\Users\*username*\Documents\Elder Scrolls Online\live
• Restart the launcher