I am an ESO+ member so every month we get a free thing in the Crown Store, usually a furnishing or sometimes a mount. Furnishings usually would go into the claiming character's inventory.
A few days ago, I "bought" the Painting: Carapace Caverns but didn't see it in my inventory. It showed "Collected" in Collections, but I couldn't find it in my inventory. So I opened a ticket.
I just found out that now when you "buy" furnishings from the Crown Store, they go directly to your Housing inventory!! This actually is pretty awesome and saves me the steps of having to transfer it myself. Well done ZOS for this feature! Maybe a little more communication that you did that would have been helpful but I'm not going to complain!
You’ve got to be very careful if you don’t know where you are going, because you might not get there. - Yogi Berra