Gifting denied

jerrodbuffington · September 2

Ive been playing everyday since January. Im a little hyper fixated. Ive been in a guild since the first day. Ive contributed and participated in my guilds regularly. Recently a guild split up and the new guild is furnishing a guild hall. I wanted to donate a mundus stone but my gifting is locked. I also have wanted to gift my wife.

I put in a request for it to be unlocked. The responce said that I am not part of any community and that I dont play consistently.

I haven't missed a day in 6 months.

The only thing I can think of is they have my ps4 account mixed up with my pc account. Im currently on pc. I dont play ps4 anymore. No one responded to me explaining why they sat im not active.

Is there anything I can do?

MorallyBipolar · September 3

Sounds like you haven't made it through the 15 rounds of AI generated auto responses yet. You can keep trying by adding to your same ticket or starting a new one. (not sure if it's better to start a new one or not)

But if ZOS doesn't want you using your crowns as you'd like, don't buy crowns either directly or via ESO+ plus until they do.

PoppaVape · October 28

MorallyBipolar wrote: »

Sounds like you haven't made it through the 15 rounds of AI generated auto responses yet. You can keep trying by adding to your same ticket or starting a new one. (not sure if it's better to start a new one or not)

But if ZOS doesn't want you using your crowns as you'd like, don't buy crowns either directly or via ESO+ plus until they do.

Yeah, about 10 AI rounds in myself. I am currently sitting on 47k crowns. Dropped ESO+ and submitting a new AI denied request daily and keeping one going in hopes of actually getting a human to eventually look at my account.

ZOS_Kevin · October 28

@jerrodbuffington do you have a ticket number we can reference here? This process is run by people, not AI, so we have team members who go through and check these tickets for gifting access. We have had bad actors try to break through in the past, so we take these inquiries seriously.

Happy to escalate your ticket to our team for review.