Auto-Save function not working properly on console?

Charden2016

I am currently on ps5. I have reptitively gotten a pop up notification stating the game has failed to complete its autosave function and gives me the option to retry, saying that if I dont it will disable the feature. At first I thought it was something to do with my add ons since every time I close my app, my add ons tend to reset to default (which is infuriating). So I Uninstalled all of my add ons and still got the pop up. Is this happening to anyone else? Does anyone know what could be causing it? Or how to fix it? Im currently reinstalling the game

Aliniel

ESO doesn't have "Auto-Save". It's an MMORPG. None of them have auto-save. Your progress is always synchronized with the server, but there's no way to "load" any previous state.

zaria

Aliniel wrote: »

ESO doesn't have "Auto-Save". It's an MMORPG. None of them have auto-save. Your progress is always synchronized with the server, but there's no way to "load" any previous state.

This, all the data from your game like Inventory and stats is stored on the servers.

Now its addons who do save like one who keep track of Inventory on all your characters other tracking sales and they have to save data locally

Charden2016

@Aliniel Obviously. But localizations ARE saved periodically. If data becomes corrupted then it restores to the last stable 'saved setting' (which I think is why my addons keep resetting).

The game itself is calling this an autosave feature.

If you're going to be condescending, at least be helpful.

Charden2016

zaria wrote: »

Aliniel wrote: »

ESO doesn't have "Auto-Save". It's an MMORPG. None of them have auto-save. Your progress is always synchronized with the server, but there's no way to "load" any previous state.

This, all the data from your game like Inventory and stats is stored on the servers.

Now its addons who do save like one who keep track of Inventory on all your characters other tracking sales and they have to save data locally

It's not just addons, any data that saves locally, such as personal settings, customized UI, etc all function this way. Which is why I'm trying to figure out what the source of this error is, and how to fix it. If it's a memory issue, hopefully reinstalling will cause any back end client communications to clear.

demonology89

I get this message almost every time I relog.
Console add ons installed. What is it?

Charden2016

Closing this thread as I have found a more relevant thread in tech support.

Dolgubon

Aliniel wrote: »

ESO doesn't have "Auto-Save". It's an MMORPG. None of them have auto-save. Your progress is always synchronized with the server, but there's no way to "load" any previous state.

That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now

fizl101

Dolgubon wrote: »

Aliniel wrote: »

ESO doesn't have "Auto-Save". It's an MMORPG. None of them have auto-save. Your progress is always synchronized with the server, but there's no way to "load" any previous state.

That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now

This is my guess, I only started getting this issue when I got an error message for an addon trying to change a setting

Techwolf_Lupindo

"That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now "


No it does NOT. Addone developers are consitally reminding users that there is no "Save" button in there addons. The only time it saves is /reloadui or logout. This mean if you crash after 5 hours of gaming, you lose all that data from combat, lotlog, and other data addons add for you.

fizl101

Techwolf_Lupindo wrote: »

"That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now "


No it does NOT. Addone developers are consitally reminding users that there is no "Save" button in there addons. The only time it saves is /reloadui or logout. This mean if you crash after 5 hours of gaming, you lose all that data from combat, lotlog, and other data addons add for you.

Console has a local 'autosave' file that includes things like configuration variables. If I delete that local file on my PS5 I have to redo my settings like enemy and friendly AOE colour, preferences for music and so on. This is the file that is having issues. It seems to be written to whenever you do things in the menu - even when I was enchanting a piece of armour and then popping back one menu level it pops up the save file error if you are having it

Charden2016

fizl101 wrote: »

Techwolf_Lupindo wrote: »

"That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now "


No it does NOT. Addone developers are consitally reminding users that there is no "Save" button in there addons. The only time it saves is /reloadui or logout. This mean if you crash after 5 hours of gaming, you lose all that data from combat, lotlog, and other data addons add for you.

Console has a local 'autosave' file that includes things like configuration variables. If I delete that local file on my PS5 I have to redo my settings like enemy and friendly AOE colour, preferences for music and so on. This is the file that is having issues. It seems to be written to whenever you do things in the menu - even when I was enchanting a piece of armour and then popping back one menu level it pops up the save file error if you are having it

This is exactly how it is behaving for me

DenverRalphy

Not to send bad vibes or anything.. But in my experience when this starts happening, it's usually a sign of the drive storage starting to fail.

Most recently it happened to me pretty much daily before I had to replace the old consoles with a new. I sometimes had some success reformating and reinstalling to isolate the failing portions of the drive. But the dominoes were falling.

After replacing the console altogether, problem gone.

By no means am I saying that this is what is going on in this instance. But it's something to keep in mind.

LootAllTheStuff

How easy is it to get the internal storage on a PS replaced? Not something I've ever had to do (fortunately) but I've certainly had my share of computers with drive issues.

HatchetHaro

Charden2016 wrote: »

@Aliniel Obviously. But localizations ARE saved periodically. If data becomes corrupted then it restores to the last stable 'saved setting' (which I think is why my addons keep resetting).

The game itself is calling this an autosave feature.

If you're going to be condescending, at least be helpful.

Nothing in that reply was condescending in the slightest. It was just a statement, and nothing more.

Techwolf_Lupindo wrote: »

"That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now "


No it does NOT. Addone developers are consitally reminding users that there is no "Save" button in there addons. The only time it saves is /reloadui or logout. This mean if you crash after 5 hours of gaming, you lose all that data from combat, lotlog, and other data addons add for you.

... that is an addon developer you're talking to. Dolgubon's Lazy Writ Crafter ring any bells?

His response also only said that an auto-save does exist, but did not elaborate on what the auto-save actually does. Do not assume what you do not know.

Northwold

Charden2016 wrote: »

@Aliniel Obviously. But localizations ARE saved periodically. If data becomes corrupted then it restores to the last stable 'saved setting' (which I think is why my addons keep resetting).

The game itself is calling this an autosave feature.

If you're going to be condescending, at least be helpful.

All other points aside there was nothing condescending in the response. Possibly mistaken, perhaps, but not condescending. So your comment was rather unnecessary (and itself condescending).

lillybit

Anyone found a fix/workaround for this yet?

Started happening to me this morning after the auto repair addon needed an update and an additional lib file. Uninstalled them both and restarted everything but it hasn't helped

Charden2016

lillybit wrote: »

Anyone found a fix/workaround for this yet?

Started happening to me this morning after the auto repair addon needed an update and an additional lib file. Uninstalled them both and restarted everything but it hasn't helped

What was the Lib file? Do you remember? It seems to be a data corruption issue or and interruption of communication of localized save files. I've deleted all my addons, then deleted my saved data, then reinstalled the game, in that order, and the issue still persists. Apparently this is happening on Xbox too and was a known issue when porting addons to console.

Charden2016

DenverRalphy wrote: »

Not to send bad vibes or anything.. But in my experience when this starts happening, it's usually a sign of the drive storage starting to fail.

Most recently it happened to me pretty much daily before I had to replace the old consoles with a new. I sometimes had some success reformating and reinstalling to isolate the failing portions of the drive. But the dominoes were falling.

After replacing the console altogether, problem gone.

By no means am I saying that this is what is going on in this instance. But it's something to keep in mind.

I would also think about something like this, but I'm not having data issues anywhere else on the console. It's localized to eso. Which makes me think it's a zos problem.

Dolgubon

Techwolf_Lupindo wrote: »

"That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now "


No it does NOT. Addone developers are consitally reminding users that there is no "Save" button in there addons. The only time it saves is /reloadui or logout. This mean if you crash after 5 hours of gaming, you lose all that data from combat, lotlog, and other data addons add for you.

Well, no, it actually does have autosave. While I was referring specifically to console, which has a different auto save, ESO does have an auto save on PC as well, although it's (relatively) new. On PC, the autosave is infrequent, and cannot be reliably influenced by addons. It occurs during load screens. So if you crash after 5 hours of gaming, you'll actually only lose some data. There's other limits though, including size, so some big data addons will lose stuff.

However, for console, which is what this thread is about, there is a much more prolific autosave going on. That autosave is apparently called, something like nearly every time you open or close a menu. And again, it caused issues for various add-on devs when we were developing the console addons.

Anyway, ZOS is aware of the issue and is looking into it.

allochthons

The error is old, there's a FAQ. However, add-ons do seem to be triggering it a lot more, at least on PS5, and maybe on XBox. Following the FAQ instructions fixed it for me, but others are having the recurring issues as well.

https://forums.elderscrollsonline.com/en/discussion/679554/save-error-on-ps#latest

lillybit

Charden2016 wrote: »

lillybit wrote: »

Anyone found a fix/workaround for this yet?

Started happening to me this morning after the auto repair addon needed an update and an additional lib file. Uninstalled them both and restarted everything but it hasn't helped

What was the Lib file? Do you remember? It seems to be a data corruption issue or and interruption of communication of localized save files. I've deleted all my addons, then deleted my saved data, then reinstalled the game, in that order, and the issue still persists. Apparently this is happening on Xbox too and was a known issue when porting addons to console.

It was LibChatMessage. I remembered later I'd also updated Market Tracker - Guild Trader Pricing Assistant at the same time. I've uninstalled all those and almost everything else and powered down the console after each change and still happening.

Interestingly, I play on a second account on my playstation which would use the same install and haven't had any problems. Logged back on to my main and in seconds the error pops up again

lillybit

allochthons wrote: »

The error is old, there's a FAQ. However, add-ons do seem to be triggering it a lot more, at least on PS5, and maybe on XBox. Following the FAQ instructions fixed it for me, but others are having the recurring issues as well.

https://forums.elderscrollsonline.com/en/discussion/679554/save-error-on-ps#latest

Thank you, read the article and it confirms what I suspected, we have to delete the save file.

I REALLY didn't want to do that, because it means I'll have to try to set 5 Guild chat colours on 20 characters and get them readable and something like the same colours with just that stupid wheel. Honestly want to cry at the thought of it!

I dont suppose there's an addon that can be ported over that'll copy them for me?

Dolgubon

Charden2016 wrote: »

lillybit wrote: »

Anyone found a fix/workaround for this yet?

Started happening to me this morning after the auto repair addon needed an update and an additional lib file. Uninstalled them both and restarted everything but it hasn't helped

What was the Lib file? Do you remember? It seems to be a data corruption issue or and interruption of communication of localized save files. I've deleted all my addons, then deleted my saved data, then reinstalled the game, in that order, and the issue still persists. Apparently this is happening on Xbox too and was a known issue when porting addons to console.

It wasn't a known issue when porting addons. Autosave just posed a problem for the devs doing the porting, but was not itself bugged. Specifically, some addons modify certain things, and as a result it would cause a Lua error to be shown saying that they can't do that. You would definitely know it if that same issue was still occuring.

DaveMoeDee

DenverRalphy wrote: »

Not to send bad vibes or anything.. But in my experience when this starts happening, it's usually a sign of the drive storage starting to fail.

Most recently it happened to me pretty much daily before I had to replace the old consoles with a new. I sometimes had some success reformating and reinstalling to isolate the failing portions of the drive. But the dominoes were falling.

After replacing the console altogether, problem gone.

By no means am I saying that this is what is going on in this instance. But it's something to keep in mind.

Why not just replace drive? New console seems like overkill. I know installing an SSD in PS4 was incredibly simple. I would assume replacing the PS5 drive would be easy.

OutLaw_Nynx

lillybit wrote: »

allochthons wrote: »

The error is old, there's a FAQ. However, add-ons do seem to be triggering it a lot more, at least on PS5, and maybe on XBox. Following the FAQ instructions fixed it for me, but others are having the recurring issues as well.

https://forums.elderscrollsonline.com/en/discussion/679554/save-error-on-ps#latest

Thank you, read the article and it confirms what I suspected, we have to delete the save file.

I REALLY didn't want to do that, because it means I'll have to try to set 5 Guild chat colours on 20 characters and get them readable and something like the same colours with just that stupid wheel. Honestly want to cry at the thought of it!

I dont suppose there's an addon that can be ported over that'll copy them for me?

Mine stayed the same colours when I did it.

DenverRalphy

DaveMoeDee wrote: »

DenverRalphy wrote: »

Not to send bad vibes or anything.. But in my experience when this starts happening, it's usually a sign of the drive storage starting to fail.

Most recently it happened to me pretty much daily before I had to replace the old consoles with a new. I sometimes had some success reformating and reinstalling to isolate the failing portions of the drive. But the dominoes were falling.

After replacing the console altogether, problem gone.

By no means am I saying that this is what is going on in this instance. But it's something to keep in mind.

Why not just replace drive? New console seems like overkill. I know installing an SSD in PS4 was incredibly simple. I would assume replacing the PS5 drive would be easy.

Because it was a 4pro that was a bit long in the tooth. The cost vs reward to upgrade was in favor of getting the PS5.

Charden2016

Dolgubon wrote: »

Techwolf_Lupindo wrote: »

"That is factually incorrect. ESO does have an autosave, and that autosave actually caused issues originally for porting addons to console. I'm not sure if it saves add-on settings, but it might be the case if more people are getting it now "


No it does NOT. Addone developers are consitally reminding users that there is no "Save" button in there addons. The only time it saves is /reloadui or logout. This mean if you crash after 5 hours of gaming, you lose all that data from combat, lotlog, and other data addons add for you.

Well, no, it actually does have autosave. While I was referring specifically to console, which has a different auto save, ESO does have an auto save on PC as well, although it's (relatively) new. On PC, the autosave is infrequent, and cannot be reliably influenced by addons. It occurs during load screens. So if you crash after 5 hours of gaming, you'll actually only lose some data. There's other limits though, including size, so some big data addons will lose stuff.

However, for console, which is what this thread is about, there is a much more prolific autosave going on. That autosave is apparently called, something like nearly every time you open or close a menu. And again, it caused issues for various add-on devs when we were developing the console addons.

Anyway, ZOS is aware of the issue and is looking into it.

Thank you so much for your input @Dolgubon . I will try and wait for an announcement from zos on it. Hopefully a fix can be implemented during an incremental patch rather than an update patch.

festegios

The solution is to delete your game data (not the game itself)

This doesn’t affect anything to do with your actual eso account.

Source: me; had the same issue. Also second source; me, a PlayStation expert.

fizl101

festegios wrote: »

The solution is to delete your game data (not the game itself)

This doesn’t affect anything to do with your actual eso account.

Source: me; had the same issue. Also second source; me, a PlayStation expert.

Unfortunately I have done, a few times. I think it is related to saving settings in addons as it only started happening after we could use addons for me

demonology89

Yes, I have also deleted my saved game data 3x now and this error keeps coming back.