I usually don't make a scene for such things, but in this case I have to, as first a player disappointed, and then the support.
To the background: I queued for my daily battleground. We got deathmatch and lost the first round. In the 2nd round a player just dropped off the platform and suicided all his 3 lifes (this seems to be common for some reason?).
As our team asked him to actually try again, he just answered "we are not worth his potions".
Well, so queued for the next match and got that same dude in my team again. We had domination, but not that it matters...he just ignored everything, climbed up some structure and went into sneak, doing nothing for the whole match. Of course we lost, as a 3vs4 is hardly doable in domination.
I queued again and what a surprise, the same dude again. Domination, he went into the middle of the map, far away from flags and afk'ing around again. He ended the match with 0 0 0, and we lost the game again.
Copying the important part from the code of conduct:
2.3 You may not harass, threaten, intentionally humiliate, “stream snipe”, “name and shame”, engage in acts of “griefing”, or cause distress to another user, guest, or ZeniMax staff member/teams using ZeniMax sites and Services.
What he does is actually griefing (manipulating the own team, so they lose for sure) and causing distress to 7 other players (all 3 games combined) and wasting a whole hour of us.
Now to the support:
I've recorded the both domination matches and send in a report, explaining everything what happened (which can be seen in the videos too).
After 2 days I've got an answer, that they have thoroughly reviewed the report and no action was taken... thoroughly? I've checked my both videos.. 1 had 1 click, the other one 0(!). How can they say they checked the report carefully, when they didn't even watched all evidences?
I've answered again and stated, that he was violating the code of conduct, griefing around and wasting everyones time. I've got no answer for 10 days...instead the status was changed from "waiting for employee" to "read answer provided". I've gave up on support and just wrote "thanks for ignoring me, have a nice evening". Today I got a response again, saying they checked it once again and they still don't see a violation... the one video was still not watched...
So, whats going on? Players can freely grief around without any fear? PvP can be toxic in some circumstances already, but that the support isn't doing anything against it just support such players...
I am probably not allowed to post the videos here, so if anyone want to see them, hit me up.