Maintenance for the week of September 22:
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
Cannot Report Issue With Crown Store Item in Current Interface
RicAlmighty
✭✭✭✭✭
The current UI has an issue where one of the "Help" choices is to report an issue with a Crown Store Item. However, you cannot follow the instructions given for anything that is not in regular "Inventory". If you have a problem with an item that appears in "Collections" you cannot get the "Get Help" menu item and therefore cannot attach the item and cannot submit a ticket for that item.
This is what the instructions in game look like when you want to report an issue with a Crown Store Item:
However, if you navigate to "Collections" and right click on the item, there is no option to select "Get Help" at all.
This means that you have to submit a generic ticket or go to the website and file a general issue ticket there. The option to "Get Help" with a purchased Crown Store Item that appears in Collections should be added to the game.
This is what the instructions in game look like when you want to report an issue with a Crown Store Item:
However, if you navigate to "Collections" and right click on the item, there is no option to select "Get Help" at all.
This means that you have to submit a generic ticket or go to the website and file a general issue ticket there. The option to "Get Help" with a purchased Crown Store Item that appears in Collections should be added to the game.
Content Pass is not the answer. It is a question, the answer is No.
1