Auto Social Banned, for the FOURTH TIME.

Morvan

For the FOURTH TIME, the automated system got me socially banned, I have sent tickets for all the previous times, and I would either get an automated answer and had my ban removed, or an explanation about how my internet could be causing it.

Players CANNOT see my messages, and I CANNOT interact with the guild traders or guild banks, all that during an event, in a weekend!

With the information I could gather from the times I got banned, I can safely say this is some sort of anti-bot mechanism, because EVERY single time I got banned, it was after a long farming frenzy.

I've been farming trophies from overland monsters for achievements, killing enemies in a rotation, and also been running dungeons to grind latest motifs for hours on end, the game is probably flagging me as a bot and socially banning me to prevent interaction with the game's market.

ZOS, I am NOT a bot, stop unfairly banning me for just playing your game. If ONLY those trophies didn't have a ridiculous drop rate I wouldn't spend so long killing them over and over for 4 hours.

You can't possibly encourage a repetitive activity with a trophy achievement and at the same time having an automated system in place to punish your players for pursuing it, it's counter intuitive, frustrating and UNFAIR.

My newest and hopefully last ticket on the matter is: 250201-001220

Morvan

@ZOS_Kevin @ZOS_GinaBruno

Can I get any help here? It's been 2 days and I'm losing lots of progression and gold.

ZOS_CouchTato

@Morvan

I have messaged you regarding your ticket.

Morvan

3 days, and my ticket remains unanswered, I've been blocked out of any trading or guild activity, and unable to answer any of my friends who messaged me, now I need to play offline so they won't think I'm ignoring them.

ZOS_CouchTato

@Morvan

Your ticket is still under review. We understand the wait can be frustrating, however the ticket is active and in the correct place.

Morvan

It just happened again, for the fifth time. And again, during an event.

I am even more sure this is caused by Mist Form, I was PvPing a lot, I got Emperor which gives a massive magicka sustain buff, and that enabled me to repeatedly cast Mist much more, it's a super useful skill to engage/escape fights.

This all happened yesterday, and as soon as the server got reset, I was socially banned.

PLEASE, again, I ask you to remove my social ban, and PLEASE devs try testing Mist Form to check if it's having any weird interaction with the speedhack detector, Mist is my favorite skill in the game and I won't stop using it because of a defect.

I have been unfairly socially banned 5 times, at least 2 of them during an event, and I got zero compensation for it, I'm starting to think this will just be an endless loop.

My latest and very likely not last ticket on the issue is: 250227-000851

@ZOS_Kevin @ZOS_CouchTato please help me out again, this has been overly frustrating.

Soraka

Wow five times? All from mist form?

Morvan

Soraka wrote: »

Wow five times? All from mist form?

It is my main theory, according to support I'm somehow triggering the anti speedhack system, which gives me a social ban.

The only "weird" thing about how I play and is associated with being speedy is Mist Form, I use it everywhere, I rarely see people using it, and even then I guess they don't really use it as much as I do.

Every single time I got socially banned was after not just playing a lot, like, I can spend all day housing and nothing happens, but if I spend all day fighting, usually farming dungeons, and this time PvPing, then it happens, so it's definitely something I do in combat, and Mist is the most obvious answer.

I also suspect having a high APM could be involved, but I can't be sure.

NikkoDarwin

I've been Social banned too and my ticket hasn't even been confirmed by email. So I don't even know if they know, I've sent two in two days. @ZOS_CouchTato

ZOS_CouchTato

@NikkoDarwin

Can you provide the ticket number please?