Checking Download -- STUCK! Gives me BSOD!!!

Chronok

I opened the launcher yesterday for the first time and it got about 25% through the download. My computer froze for some unrelated reason and when I rebooted and launched again, it gets stuck on "Checking Download" at around 20803.59MB. After around 5 minutes of it being frozen there, it will give me a BSOD and then crash my laptop. I've tried EVERYTHING but nobody seem to be having this issue but ME!! Any help would be greatly appreciated, seeing as how Bethesda won't give me the damned time of day. I feel like I've been robbed $80. Any suggestions?

Highway

Hello!

Did you check you updated your drivers?
Also try and get your dxdiag information and attach it to your post. it'll make things easier for people wanting to help (not in my case, as i can't read them well)

Chronok

I'm not really a computer savvy guy, but here is my dxdiag report. Hope this helps you to help me!

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System Information

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Time of this report: 4/3/2014, 17:43:13
Machine name: ERICK-PC
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: NE56R
BIOS: V2.02
Processor: Intel(R) Celeron(R) CPU B830 @ 1.80GHz (2 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3910MB RAM
Page File: 1606MB used, 6271MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

Highway

Looking at your Processor, the GHz is .20 under the recommended, but you do have dual core. i don't think this is the issue though.

When you're in your dxdiag, could you run it please, and put it in a file for us to read? there should be a button for this beside the next page button.

Chronok

Yes, here is the .txt file for it.

Highway

Alright! i read through it, and it seems the issue is related to "npggNT64.des_unloaded"

You have nProtect installed right? could you please try and close this down when you run the launcher?

Chronok

I play another MMO called Flyff and it uses nProtect GameGuard, but I don't see it actively running. Should I just uninstall that entirely?

Highway

Chronok wrote: »

I play another MMO called Flyff and it uses nProtect GameGuard. Should I just uninstall that entirely?

Well if you're not using it anyways or plan on returning to the mmo Flyff, then i would recommend it. otherwise just disabling the first try is fine

Chronok

Uninstalling Flyff and its components didn't change anything, unfortunately..

Highway

Could you try and send a new dxdiag ? i'd like to see what could be causing the issues now

Chronok

Yeah, here ya go

Highway

Try and open your processes, and close internet explorer.exe, and cmw_srv.exe down. and try and start up again.

Otherwise i recommend restarting your computer, but press the appropiate key to get in to advanced options.
From here try and run the repair tool for your computer, to fix something that may be wrong internally inside windows

sebastien.montaudb16_ESO

Patch your game Zenimax !