Unclaimed gift question

metheglyn · December 13

I sent someone a gift via the crown store, they didn't claim it within the 14 day window, and now the expiration timer is at 0:00 hours but the gift is not showing up in the "returned" category (which I thought automatically happened if a gift wasn't claimed).

Is there any way to resolve this on my end? Or do I need to submit a ticket?

wisewolfgirl · December 18

Oh I recently had that issue. The person who you sent to will need to log on and check gifts and you will have option to send back to them after relogging.

metheglyn · December 18

Hmm, well hopefully they'll log on at some point. This isn't a person I know--it was someone from the annual gift exchange thread. I've never experienced a person posting in that and then not claiming a gift, so we'll see what happens next.

Thanks for the information!