billed twice for eso+ this month!
ItchyTheRat
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hello, so my eso+ was renewed today, but to my surprise, it seems to have renewed it twice, and thats not something i okayed or can afford this month
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ZOS_CouchTatoadmin@ItchyTheRat
If you are playing on a platform such as Steam, PlayStation, or Xbox, please contact them for billing issues. If the subscription is purchased through us, please submit a ticket here so that an agent can look into it for you.0 -
RexyCat✭✭✭✭ItchyTheRat wrote: »hello, so my eso+ was renewed today, but to my surprise, it seems to have renewed it twice, and thats not something i okayed or can afford this month
I have two account with ESO+ and both seem to have been sending a confirmation mail twice with different order number. Looking in Billing information on each account it looks like both account have not sent any payment confirmation through email last month and now on the 2nd Dec it was sent so it looks like it is double while. Payment seem to be correct on bank account.
Maybe what you see is just last month confirmation that you have paid that happened to be sent the 2nd December or close to this date?
Check with your Billing information (look for account on top of this site) and order number on your email and look if you have actually been charged on your bank account twice. It is most likely that email for some reason have been delayed and now are catching up.0 -
Vynera✭✭✭Check your account billing history.
I have also received two emails yesterday when my eso sub renewed, but somehow the system sent me this time the email for the last month and the current month.
I was not billed twice, I just received for whatever reason 2 times the email.0