endorphinsplox wrote: »I've been feeling for a while, and even commented on it a few times, both here and in my videos that something weird is happening behind the scenes at ZOS. Quality has been in decline over the past couple of years, and is now in a nosedive for ESO as far as I'm concerned
@Theist_VII do you have any info that Microsoft's move to outsource QA had anything at all to do with the performance of QA? I mean 9 times out of 10 .............. well let's be realistic 99 times out of 100 outsourcing is about cutting cost and the people doing it know and accept (but don't say out loud) that it means that the quality of the work that will get done is going to go down even harder than the cost. I truly cannot imagine anyone would think outsourcing QA would lead to better QA. It's going to be worse. It always is.
Ignore everything below this line
ArchangelIsraphel wrote: »endorphinsplox wrote: »I've been feeling for a while, and even commented on it a few times, both here and in my videos that something weird is happening behind the scenes at ZOS. Quality has been in decline over the past couple of years, and is now in a nosedive for ESO as far as I'm concerned
When it comes to the cosmetic side of things, I've noticed a sharp decline in the quality of body markings and motifs, that's for sure. Ever since Necrom. We have this weird combination of genuinely good, really artistic body markings, then there are some where It feels like someone stamped it on the character. Not to mention pixelated quality on some of the event markings, low res textures that shouldn't be occurring, ext. Some of the recent motifs look like they're recycled from parts of other motifs, or they just all look the same.
There's new motifs where the quality doesn't even seem as good as the quality of the motifs that came out 3 years ago. Flat, dimensionless armor that looks very plasticy or papery...then there's leathery textures being put on metal armor...
I really have no idea if it's at all connected, but with some of these things, I just wonder how it passed through QA without being called out, because some recent things are of lower quality than what we were getting in expansions like Elsweyr.
Theist_VII wrote: »
Ever hear one of the countless iterations of the saying? “How many union workers does it take to screw in a lightbulb?…”
There’s truth to that saying.
MasterSpatula wrote: »Theist_VII wrote: »
Ever hear one of the countless iterations of the saying? “How many union workers does it take to screw in a lightbulb?…”
There’s truth to that saying.
Not in my union, there bloody well is not. We work ourselves absolutely to the bone. We have some small protections against our employers screwing us over in a variety of truly evil ways, but they manage to find new ways all the time. The employers negotiate with great vigor to keep our lives from getting even slightly better, and frequently win concessions that make our lives worse. We work our tails off, struggling to pay for housing that inflates far faster than our union-negotiated scales, constantly worried that outsourcing will take our jobs entirely, scrambling not to keep our health plan at the same level but just to keep it from getting much worse.
I'll thank you to cut it out with that victim-blaming propaganda.
Rkindaleft wrote: »ArchangelIsraphel wrote: »endorphinsplox wrote: »I've been feeling for a while, and even commented on it a few times, both here and in my videos that something weird is happening behind the scenes at ZOS. Quality has been in decline over the past couple of years, and is now in a nosedive for ESO as far as I'm concerned
When it comes to the cosmetic side of things, I've noticed a sharp decline in the quality of body markings and motifs, that's for sure. Ever since Necrom. We have this weird combination of genuinely good, really artistic body markings, then there are some where It feels like someone stamped it on the character. Not to mention pixelated quality on some of the event markings, low res textures that shouldn't be occurring, ext. Some of the recent motifs look like they're recycled from parts of other motifs, or they just all look the same.
There's new motifs where the quality doesn't even seem as good as the quality of the motifs that came out 3 years ago. Flat, dimensionless armor that looks very plasticy or papery...then there's leathery textures being put on metal armor...
I really have no idea if it's at all connected, but with some of these things, I just wonder how it passed through QA without being called out, because some recent things are of lower quality than what we were getting in expansions like Elsweyr.
Either they moved a bunch of developers to their other "secret" project or they're no longer at the company but it's very obvious that the developer resources have been reduced. You can see it in the lack of content/quality of content. Issues and game problems take longer to fix now than they did even just a year or two ago and the lag thread that's been going on for close to 7 months now still isn't any closer to finding a resolution compared to when it started (and they're still asking for more information from players even though it's now been affecting a significant amount of people for more than half of the year).
May just be me but in the last 12 months at least it really has started to feel like the game is running on skeleton staff and just release enough new stuff to meet quotas.
Theist_VII wrote: »MasterSpatula wrote: »Theist_VII wrote: »
Ever hear one of the countless iterations of the saying? “How many union workers does it take to screw in a lightbulb?…”
There’s truth to that saying.
Not in my union, there bloody well is not. We work ourselves absolutely to the bone. We have some small protections against our employers screwing us over in a variety of truly evil ways, but they manage to find new ways all the time. The employers negotiate with great vigor to keep our lives from getting even slightly better, and frequently win concessions that make our lives worse. We work our tails off, struggling to pay for housing that inflates far faster than our union-negotiated scales, constantly worried that outsourcing will take our jobs entirely, scrambling not to keep our health plan at the same level but just to keep it from getting much worse.
I'll thank you to cut it out with that victim-blaming propaganda.
I’m not victim blaming anyone, the majority of union members within this country do the absolute bare minimum of what’s required.
You don’t decide after 18 years of game development to unionize if you feel as though your work is valuable to your company.
The saying, “How many union workers does it take to screw in a lightbulb?…” is derived from the knowledge that ~90% of labor is done by ~10% of the people within said groups, and you need to go through multiple workers to get the job done right.
If you fall into the ~10%, then sure, you’re going to be miserable, and that ~10% of our hard working QA is more than likely the same few who decided to protest to begin with because they are not being paid enough for their labor, but once again, the problem with unions, is that they protect those who should NOT be protected too, like upper management that sit pretty raking in money from years of experience they no longer need to apply, at the expense of everyone around them, co-workers and consumers.
ArchangelIsraphel wrote: »I have no idea as to what is happening other than what I read in the article, but I absolutely do not blame the employees for being angry, or rising up against this situation. I hope they succeed in getting what's fair, and that the union does right by them.
Theist_VII wrote: »ArchangelIsraphel wrote: »I have no idea as to what is happening other than what I read in the article, but I absolutely do not blame the employees for being angry, or rising up against this situation. I hope they succeed in getting what's fair, and that the union does right by them.
On a human level I do too, but as a consumer, I do not feel as though their work has improved so why should their pay?
While I get inflation is real, why expect higher pay when your customers are as discontent as ever? I’ve never seen as many doom posts as I have these past few years, because of so many friends leaving the game over these extremely easy to replicate problems that just happened to make it live.
We all know that when pay increases, so do costs.
What would that look like? A 10% increase to crown store costs? More rewards tied to the store and ripped from potential achievements?
What I do know beyond a shadow of a doubt is that those costs will not be felt by the company, and instead by us.
ArchangelIsraphel wrote: »Theist_VII wrote: »ArchangelIsraphel wrote: »I have no idea as to what is happening other than what I read in the article, but I absolutely do not blame the employees for being angry, or rising up against this situation. I hope they succeed in getting what's fair, and that the union does right by them.
On a human level I do too, but as a consumer, I do not feel as though their work has improved so why should their pay?
While I get inflation is real, why expect higher pay when your customers are as discontent as ever? I’ve never seen as many doom posts as I have these past few years, because of so many friends leaving the game over these extremely easy to replicate problems that just happened to make it live.
We all know that when pay increases, so do costs.
What would that look like? A 10% increase to crown store costs? More rewards tied to the store and ripped from potential achievements?
What I do know beyond a shadow of a doubt is that those costs will not be felt by the company, and instead by us.
Why are we assuming that the in-house employees are responsible for the quality reductions rather than whatever outsourcing is occurring?
Theist_VII wrote: »ArchangelIsraphel wrote: »Theist_VII wrote: »ArchangelIsraphel wrote: »I have no idea as to what is happening other than what I read in the article, but I absolutely do not blame the employees for being angry, or rising up against this situation. I hope they succeed in getting what's fair, and that the union does right by them.
On a human level I do too, but as a consumer, I do not feel as though their work has improved so why should their pay?
While I get inflation is real, why expect higher pay when your customers are as discontent as ever? I’ve never seen as many doom posts as I have these past few years, because of so many friends leaving the game over these extremely easy to replicate problems that just happened to make it live.
We all know that when pay increases, so do costs.
What would that look like? A 10% increase to crown store costs? More rewards tied to the store and ripped from potential achievements?
What I do know beyond a shadow of a doubt is that those costs will not be felt by the company, and instead by us.
Why are we assuming that the in-house employees are responsible for the quality reductions rather than whatever outsourcing is occurring?
Why are we assuming any outsourcing has been occurring these past few years when people are only just now protesting over it?
Where’s your precedent?
Theist_VII wrote: »Okay, we can pretend that when QA fails to do their job it’s not the fault of QA, remember that next time you hire someone to do a job and it’s botched and you end up footing the bill.
ArchangelIsraphel wrote: »Theist_VII wrote: »MasterSpatula wrote: »Theist_VII wrote: »
Ever hear one of the countless iterations of the saying? “How many union workers does it take to screw in a lightbulb?…”
There’s truth to that saying.
Not in my union, there bloody well is not. We work ourselves absolutely to the bone. We have some small protections against our employers screwing us over in a variety of truly evil ways, but they manage to find new ways all the time. The employers negotiate with great vigor to keep our lives from getting even slightly better, and frequently win concessions that make our lives worse. We work our tails off, struggling to pay for housing that inflates far faster than our union-negotiated scales, constantly worried that outsourcing will take our jobs entirely, scrambling not to keep our health plan at the same level but just to keep it from getting much worse.
I'll thank you to cut it out with that victim-blaming propaganda.
I’m not victim blaming anyone, the majority of union members within this country do the absolute bare minimum of what’s required.
You don’t decide after 18 years of game development to unionize if you feel as though your work is valuable to your company.
The saying, “How many union workers does it take to screw in a lightbulb?…” is derived from the knowledge that ~90% of labor is done by ~10% of the people within said groups, and you need to go through multiple workers to get the job done right.
If you fall into the ~10%, then sure, you’re going to be miserable, and that ~10% of our hard working QA is more than likely the same few who decided to protest to begin with because they are not being paid enough for their labor, but once again, the problem with unions, is that they protect those who should NOT be protected too, like upper management that sit pretty raking in money from years of experience they no longer need to apply, at the expense of everyone around them, co-workers and consumers.
In most cases, managers and supervisors cannot even join unions. Every time I've held a union job in the past, managers weren't even permitted to touch union work because it's protected by the union, for union workers. The information you're providing isn't even correct, nor are the statistics you're quoting.
I_killed_Vivec wrote: »No conspiracy here!
Outsourcing QA while at the same time demanding a return to the office does seem a bit perverse...
I'm facing it myself, during the various lockdowns of the Covid years bosses found that they really weren't needed. Well-organized, highly motivated employees just got on with the job - without constant oversight. Productivity did not suffer... so what is middle management for?
Better get the workers back to the office quick so that bosses can look busy ensuring that employees (now grumpy and less productive) are busy (not busy) sitting at their desks.
And the excuse? So that workers can benefit from those random water-cooler/coffee machine chance meetings that magically revolutionize how the company does its business. Given the RNG that ZoS implements that ain't going to happen.
And yet the studio director specifically stated that work from home was negatively impacting "team (both dev and QA) cohesion" and creating "errors and problems of various types."
https://www.elderscrollsonline.com/en-us/news/post/59387
ArchangelIsraphel wrote: »Multiple issues we've been seeing, along with other quality problems I've noticed, were not as bad until a certain company began to have a hand in things.
- snip -
As for the outsourcing... the question here is "why". Are they trying to improve the QA of their product(s), or to replace their employees with "cheaper" ones? Again, corporations are notorious for outsourcing to countries where the work is way cheaper. E.g., India, Brazil, Argentina... This is typical for work such as customer support and QA which doesn't require hard-to-find specialists. Some positions are simply more easy to replace than others. This is true for all jobs, and more so when remote work is possible.
- snip -
ArchangelIsraphel wrote: »Multiple issues we've been seeing, along with other quality problems I've noticed, were not as bad until a certain company began to have a hand in things.
Isn't it funny that when the Microsoft acquisition was announced, the general sentiment was along the lines of, "Yay! Big Daddy and his unlimited checkbook is here to save the day! Now they can finally afford to fix all these problems!"
And yet, here we are.
ArchangelIsraphel wrote: »Multiple issues we've been seeing, along with other quality problems I've noticed, were not as bad until a certain company began to have a hand in things.
Isn't it funny that when the Microsoft acquisition was announced, the general sentiment was along the lines of, "Yay! Big Daddy and his unlimited checkbook is here to save the day! Now they can finally afford to fix all these problems!"
And yet, here we are.
Theist_VII wrote: »People love to vilify Microsoft over every decision, and they do make some bad ones, but they have saved companies from bankruptcy, and who even knows if ESO would still be here if Microsoft didn’t bail them out.ArchangelIsraphel wrote: »Multiple issues we've been seeing, along with other quality problems I've noticed, were not as bad until a certain company began to have a hand in things.
Isn't it funny that when the Microsoft acquisition was announced, the general sentiment was along the lines of, "Yay! Big Daddy and his unlimited checkbook is here to save the day! Now they can finally afford to fix all these problems!"
And yet, here we are.
Try telling that to the employees of Arkane Austin, Tango Gameworks, Alpha Dog Games, and Roundhouse Games.
Theist_VII wrote: »ArchangelIsraphel wrote: »Multiple issues we've been seeing, along with other quality problems I've noticed, were not as bad until a certain company began to have a hand in things.
Isn't it funny that when the Microsoft acquisition was announced, the general sentiment was along the lines of, "Yay! Big Daddy and his unlimited checkbook is here to save the day! Now they can finally afford to fix all these problems!"
And yet, here we are.
If Zenimax’s stocks were high from a successful product, they would not have been bought out.
People love to vilify Microsoft over every decision, and they do make some bad ones, but they have saved companies from bankruptcy, and who even knows if ESO would still be here if Microsoft didn’t bail them out.