How to report connection-related problems to you?

ake · November 11

First of all I think this page needs to be updated.
https://help.elderscrollsonline.com/#en/answer/30903

I play on PC-EU after u44 I noticed a serious deterioration in the connection especially during prime time.

Checking which IP addresses eso64 communicates with as it load different instances. I noticed that the path to reach the server can change substantially.

As limited as my knowledge is, it appears that Deutsche Telekom discriminates or throttle between connections on certain routes.

So what can I do to document this situation in a way that is useful to you?

Thanks

ake · November 14

It appears that since Monday, the situation has improved and returned to normal. I know, or at least I believe, that this issue is not directly related to you. However, I would like to know if you are interested in receiving these types of reports, and if so, I would appreciate guidance on the best way to present this information to help identify the problem.

Thanks

ZOS_Phoenix · November 15

@ake

A good way to send this information would be via our feedback/bug report ticket form. You can submit one for review by the developers here.