Issue with a gifted Crown Store item

Arunei
Arunei
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So a few weeks ago, a friend of mine gifted me both the Shadow Queen's Labyrinth house and the Haunted Housewares furniture pack. The house I got no problem, the furniture pack I THOUGHT I'd accepted as well.

Except yesterday I decided to finally start using some of the furniture and none of it is anywhere to be found. It's not in any of my characters' inventories, it's not in my bank, it doesn't show up on the list of available furnishings when I go into decor mode in one of my houses. I asked my friend and on his end it isn't showing that it was returned or received or anything, though we don't know if that could be because there's a time limit for how long that stuff is shown.

What we need to figure out is which of us needs to send in a ticket about the matter. He said he can't try to regift it because it's not showing up on his end (since it wasn't returned or anything as far as we can tell). I'm assuming since he's the one who bought it, that means he'll have to send the ticket? Or do I have to because maybe something happened to the pack after I accepted it?

@ZOS_Kevin
Edited by Arunei on 5 November 2024 00:03
Character List [RP and PvE]:
Stands-Against-Death: Argonian Magplar Healer - Crafter
Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
Slondor: Nord Tankblade - TESified verson of Slenderman
Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

PC - NA - EP - CP1000+
Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
  • Arunei
    Arunei
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    Quick update, my friend said he does remember getting a message that I'd gotten the pack. I just don't have it, or any of the furniture from it, on any of my characters or in my bank.
    Character List [RP and PvE]:
    Stands-Against-Death: Argonian Magplar Healer - Crafter
    Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
    Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
    Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
    Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
    Slondor: Nord Tankblade - TESified verson of Slenderman
    Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
    Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
    Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
    Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
    Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
    Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
    Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
    Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

    PC - NA - EP - CP1000+
    Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
  • Amottica
    Amottica
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    Go ahead and create a ticket. Zenimax and Kevin just need something to get them started, so they know where to look.

  • Lucifer_Sam
    Lucifer_Sam
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    Furniture packs come in a single box, so make sure you're looking for that.
  • Arunei
    Arunei
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    Amottica wrote: »
    Go ahead and create a ticket. Zenimax and Kevin just need something to get them started, so they know where to look.
    I mostly was just wondering still who exactly they need the ticket from; I'm assuming it's my end given my friend said he's pretty sure he remembers seeing a notification about me receiving it, and I guess it wouldn't hurt to put one in even if he also needs to submit one.
    Furniture packs come in a single box, so make sure you're looking for that.
    I checked everything and everywhere, no Furnishing pack boxes on any of my characters or in my bank. It's like it just vanished the second I accepted it or something.
    Character List [RP and PvE]:
    Stands-Against-Death: Argonian Magplar Healer - Crafter
    Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
    Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
    Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
    Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
    Slondor: Nord Tankblade - TESified verson of Slenderman
    Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
    Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
    Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
    Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
    Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
    Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
    Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
    Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

    PC - NA - EP - CP1000+
    Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
  • ZOS_CouchTato
    @Arunei Please go ahead and send in a ticket, and have your friend send one in too for good measure. To speed up the process, make sure you reference each other's ticket numbers. This way our agents can look at both sides of the issue and check your accounts for the items. You can submit a ticket here.
    Staff Post
  • freespirit
    freespirit
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    Just incase you might have missed it the "pack" will be in the Miscellaneous section of your inventory/bank and I found that it didn't show up in a search, took me a while to find the first one I brought :)
    When people say to me........
    "You're going to regret that in the morning"
    I sleep until midday cos I'm a problem solver!
  • Arunei
    Arunei
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    @Arunei Please go ahead and send in a ticket, and have your friend send one in too for good measure. To speed up the process, make sure you reference each other's ticket numbers. This way our agents can look at both sides of the issue and check your accounts for the items. You can submit a ticket here.
    Great, thank you very much. I'll let my friend know.
    freespirit wrote: »
    Just incase you might have missed it the "pack" will be in the Miscellaneous section of your inventory/bank and I found that it didn't show up in a search, took me a while to find the first one I brought :)
    Yeah, my friend mentioned that too. I checked the whole of my characters' inventories and my bank and nada, sadly.
    Character List [RP and PvE]:
    Stands-Against-Death: Argonian Magplar Healer - Crafter
    Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
    Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
    Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
    Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
    Slondor: Nord Tankblade - TESified verson of Slenderman
    Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
    Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
    Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
    Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
    Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
    Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
    Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
    Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

    PC - NA - EP - CP1000+
    Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
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