Cannot login

notepad · October 14

Anyone else encountering this?

I am unable to log in today. I logged in yesterday, and it is well past maintenance period. I get a message like "username or password may be incorrect or account may be inactive". But I can use the same credentials to log into my account on the web, which work, and show remaining paid days.

notepad · October 14

Replying to myself as I don't see a way to edit my post. I am in now after changing my password. Weird that I didn't get a notification that my password had expired or anything, and it had worked on the web with no notification, but at least it is fixed.

ZOS_CouchTato · October 15

Glad it was worked out! If this happens again let us know.

Strobilus · October 15

I also have this issue but changing my password did not work, I was wondering if I should make a new thread or just respond to this one but my ticket number is 241015-001150

ZOS_CouchTato · October 15

@Strobilus I have sent you a message regarding your ticket.

For anyone else having this issue, try resetting your password and review this article if you are not receiving the password reset email.

If you are still unable to log in, please submit a ticket after choosing your platform here.