EU server down?

MarioMario · September 5

I have been kicked by 10 minutes and I keep gettin error 334 (lost lobby connection).

It's by my side?

ZOS_Phoenix · September 5

@MarioMario

First, please try the steps in this article and let us know if they help. Additionally, what platform are you playing on?

MarioMario · September 5

PC EU

ZOS_Hadeostry · September 5

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's troubleshooting on PC

Thank you for your understanding

ZOS_Bill · September 6

@MarioMario

Thank you for letting us know what platform you're playing on. Please keep us updated on whether the troubleshooting has helped with getting logged back in.

MarioMario · September 6

Unfortunately, the steps provided did not resolve the problem.

After several failed attempts to reconnect, a friend of mine suggested a different approach: stop trying to log back in and wait for at least one hour before attempting again. This strategy ultimately worked, and I was able to re-enter the game after waiting.

I believe the issue might have been related to one of the following:
-Server synchronization issue- it’s possible that the server needed time to reset or synchronize my account status after I was disconnected. Immediate attempts to reconnect likely caused a loop of conflicts that prevented me from logging back in.
-Server overload- it’s also possible that the server was facing high traffic, and waiting allowed it to recover.

After reading posts from other people with same issues, I’m inclined to believe it was the first option.

Best regards
Mario.

ZOS_Phoenix · September 8

Thank you very much for updating us on the issue and we are glad to hear that you were able to get back in! That being the case, we will go ahead and close out this thread.