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No technical support Communication
Jones1285
Soul Shriven
Hello,
I have been unable to log in since 7/26 at around 9:45PM. I created a ticket which had to be escalated with the original Ticket being 240726-004856. I received no communication which I let be known was disheartening and unacceptable for a MMO. A little bit of communication could have saved a lot of frustration. Come Monday the original ticket was deleted with all correspondence and I received a new ticket with no information on it as well. The new ticket being 240729-001367 which was created 7/29. I am still unable to log into the game with it telling me my account is already logged on which does show my character online located in Arcane University. Then if I try to log in after receiving error 304 I get unexpected internal error. To receive zero help once it's been escalated to have the original ticket being deleted and a new one created as well is very frustrating. If I was told Friday that there is no technical support who works escalated tickets over the weekend then I wouldn't have been updating throughout the weekend. Any help to resolve this issue would be greatly appreciated. I've already tried uninstalling and reinstalling on the playstation and that did not help. Thank you for the time and have a good day.
I have been unable to log in since 7/26 at around 9:45PM. I created a ticket which had to be escalated with the original Ticket being 240726-004856. I received no communication which I let be known was disheartening and unacceptable for a MMO. A little bit of communication could have saved a lot of frustration. Come Monday the original ticket was deleted with all correspondence and I received a new ticket with no information on it as well. The new ticket being 240729-001367 which was created 7/29. I am still unable to log into the game with it telling me my account is already logged on which does show my character online located in Arcane University. Then if I try to log in after receiving error 304 I get unexpected internal error. To receive zero help once it's been escalated to have the original ticket being deleted and a new one created as well is very frustrating. If I was told Friday that there is no technical support who works escalated tickets over the weekend then I wouldn't have been updating throughout the weekend. Any help to resolve this issue would be greatly appreciated. I've already tried uninstalling and reinstalling on the playstation and that did not help. Thank you for the time and have a good day.
3
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FicopetroSoul ShrivenI have the same thing happening to me. It’s not a problem on our end. I’ve done all the troubleshooting for console and seperate internet providers. Looks like we’re stuck until they fix it
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Jones1285Soul Shriven
I'm fine with being stuck as long as there is clear line of communication of what is going on. To be left with nothing though is crazy especially when it's been since Friday as well as the original ticket no longer being listed under my support and instead having a new one created Monday with no information about it given.I have the same thing happening to me. It’s not a problem on our end. I’ve done all the troubleshooting for console and seperate internet providers. Looks like we’re stuck until they fix it
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FicopetroSoul ShrivenYeah it’s frustrating getting a survey response and your ticket closed same time. Keep me updated with what they tell ya. Haven’t been told anything either1
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FicopetroSoul ShrivenZOS_Kraken wrote: »@Jones1285 I have left you a forums message about your ticket.
Do we know what’s going on?
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Jones1285Soul ShrivenZOS_Kraken wrote: »@Jones1285 I have left you a forums message about your ticket.
Do we know what’s going on?
No, we do not.1 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1
