Potential Missing Crowns For Resubscribing Xbox ESO Plus Members.

ZOS_Kevin · July 26

Hi all, we’re following up on the ESO Plus issue from earlier this week with some additional information. As noted, we have resolved the issue where Xbox players had ESO Plus involuntarily activated on their accounts. This was related to some GamePass work we did on July 24. In the process of resolving this issue, we have identified a potential issue for those who do currently have ESO Plus on Xbox. During your next renewal, you may not see the allotted crowns that are supposed to be included with your subscription. For those renewing with a 1-month, 3-month, 6-month, or 12-month subscription, you may have one month of granted crowns missing in relation to your subscription tier. (i.e. if you subscribe to the 3-month subscription, you will only get crowns for two months.)

We are currently working on a solution to make sure you get the missing one-month crown grant. This fix will require maintenance with downtime, so we are going to add this fix to our scheduled maintenance on August 7. Thank you again for alerting us to the original issue and thank you for your patience as we aim to resolve the missing one month of crowns from Xbox ESO Plus Subscribers.