Wing of the Gryphon - cannot progress [Shadowy Creatia]

Night_Watch

This post contains potential spoilers - please do not read on if you want to avoid them.

I'm doing the quest 'The wing of the Gryphon' and have got to the stage 'Steal shadowy creatia from shadowed spirit'. I am at the point where the fox sends character to back of a delve [Faldar's Tooth]. I am in correct area but the fox is not appearing and there is no portal to proceed through.

For clarity;

* I have both Eldritch Creatia and Fiery Creatia in back pack - already done the quests
* I have the true sight lens in back pack
* I entered Faldar's Tooth and spoke with Fox
* I was directed to rear of Faldar's Tooth and character is at stairs there
* At base of stairs I killed what seemed to be a 'boss' npc [Rozelun]
* At top of stairs there is no sign of the Fox or portal to required 'map' to complete quest [steal shadowy creatia]
* When looking at map there is no 'blue' circle or other maker to indicate where to go except -
* At entrance to delve there is the white 'door' marker - 'Steal Shadowy Creatia .... ' - It implies that in order to proceed I need to leave Faldar's Tooth
* If I leave the delve then look at door I get the marker that tells me I need to be inside delve to continue [steal shadowy creatia]
* On going back into delve - no fox at entrance or at correct area for portal - go back three points and repeat - no luck
* Reloadui, login to character select then back into game, quitting game switching off machine then coming back 20 mins later to retry, retry on other machine - none of these work

I have followed this quest line without need for checking it online until now! I have visited several pages online and found that what I have done so far is correct and fox should be in area character is in to guide and open the portal. I have seen many other player characters at the location that disappear - seemingly after going through the portal.

I only installed the game recently after a break from playing and have the latest patches.

I really do not want to cancel the quest [line] and restart as it takes quite a bit of time.

If this is a bug and I am stuck with no fix or need to abandon quest to restart it will not be good. So, if there is a known fix I would very much like to know it.

Thanks in advance for any help.

Night_Watch

Update:

[Done all this [independently] on two gaming laptops]

I have ran game consultant from the game launcher and find nothing that would cause this particular part [or any other] of the game to not work as expected.

I then ran a 'repair' from game launcher - this did not fix the issue.

I have no active addons. I had a crafting addon and associated menu addon but they are disabled and not available in / to game

At the 'Scholarium' wayshrine there is a 'Portal to The Rift' - simply takes me to 'Riften'.

There are no quest markers for 'Wing of the Gryphon' on any part of the game maps for 'Riften' or 'The Rift'.

There is no marker at the delve [Faldar's Tooth] now - either at portal area or at door to delve.

If I select the [Wing of The Gryphon] quest in journal then open map it shows Evergloam - where I need to go. There is no marker on map and no clear way to get to Evergloam.

I looked up Evergloam online and found articles that say 'Evergloam' is where 'Clockwork City' is or accessible through 'Summerset'. There are no markers for the quest or an entrance to 'Evergloam' though on either of those maps that I can make out.

There seems to be no way that I can get my character to the location of the Shadowed Soul to pickpocket.

I intend to make a ticket in game about this later but any help here could be useful.

I'm kinda frustrated at this point and have no clue what to do except restart a long [ish] questline.

If any of you can help please do. Thanks.

EdjeSwift

You spawn in an area and then have to go through a doorway/portal, I forget exactly to get to the NPC to steal from. Or that's how I did it.

Night_Watch

EdjeSwift wrote: »

You spawn in an area and then have to go through a doorway/portal, I forget exactly to get to the NPC to steal from. Or that's how I did it.

Yes! That is supposed to happen. Thing is - I talked to fox then went to portal area - no fox - no portal. Quest cannot progress.

Thanks anyway.

Night_Watch

So! I just received an email from support. It looks to me like they gave a standard or copy and paste answer without actually reading either the support ticket, assist ticket or this page / thread as linked to them.

Support is telling me to do all the things I have done already with the addition of abandoning quest and restarting. THIS STINKS. The game obviously has an error but the best support can do is tell player to abandon the quest and start over. I'm not impressed.

I will abandon and restart quest and hope the issue does not happen again. If the quest continues to be borked then I have no way to complete it. This is supposed to be a high grade game but bugs like this seriously downgrade it.

Night_Watch

Result

Rested for a while then came back to game. Abandoned quest / re-took. This fixed the issue.

I'm still underwhelmed. The game should never leave a player unable to finish a quest and making the player abandon / re-take just rubs salt in the wound. This wastes time in game and out where many players have strictly limited game time anyway, wastes in game resources - potentially lock picks and game credits [gold] and potions etc. These things are easy to replace and the quest line is quite easy - just not fun to have to go through it all again because of a bug that is obviously in the game. Beth really need to fix this.