0 Crown on PTS - bug for months

Futerko · July 13

I've been experiencing a persistent issue with my PTS account for the past 5-6 months where my crown balance consistently shows as 0 crown, despite having crowns on live server so technically template of my character from live server should also carry crowns.

Despite submitting 5-6 tickets over this period, each response concludes with the unfortunate news that there's nothing they can do.

This situation is particularly frustrating for me as I showcase housing and other stuff, and not having access to crowns makes everything much more challenging.
I'm aware that others have had similar issues resolved, and I would greatly appreciate being treated with the same consideration.

I have diligently followed the process, submitting multiple tickets, but each time, I receive the same response that "it is how it is" and that no action can be taken.
So i try here on forum.
I kindly request assistance in rectifying this issue or, if possible, manually adding the crowns to my account, as I know this has been done for others in similar situations.

Thank you for your attention to this matter

Maitsukas · July 13

Futerko wrote: »

I've been experiencing a persistent issue with my PTS account for the past 5-6 months where my crown balance consistently shows as 0 crown, despite having crowns on live server so technically template of my character from live server should also carry crowns.

Despite submitting 5-6 tickets over this period, each response concludes with the unfortunate news that there's nothing they can do.

This situation is particularly frustrating for me as I showcase housing and other stuff, and not having access to crowns makes everything much more challenging.
I'm aware that others have had similar issues resolved, and I would greatly appreciate being treated with the same consideration.

I have diligently followed the process, submitting multiple tickets, but each time, I receive the same response that "it is how it is" and that no action can be taken.
So i try here on forum.
I kindly request assistance in rectifying this issue or, if possible, manually adding the crowns to my account, as I know this has been done for others in similar situations.

Thank you for your attention to this matter

If I recall correctly, the issue started during last year's testing cycles, when the PTS Crown balance would not have it's daily reset to 5500 any more. @ZOS_GinaBruno or @ZOS_Kevin could probably clarify if this change was intentional.

Futerko · July 13

Maitsukas wrote: »

Futerko wrote: »

I've been experiencing a persistent issue with my PTS account for the past 5-6 months where my crown balance consistently shows as 0 crown, despite having crowns on live server so technically template of my character from live server should also carry crowns.

Despite submitting 5-6 tickets over this period, each response concludes with the unfortunate news that there's nothing they can do.

This situation is particularly frustrating for me as I showcase housing and other stuff, and not having access to crowns makes everything much more challenging.
I'm aware that others have had similar issues resolved, and I would greatly appreciate being treated with the same consideration.

I have diligently followed the process, submitting multiple tickets, but each time, I receive the same response that "it is how it is" and that no action can be taken.
So i try here on forum.
I kindly request assistance in rectifying this issue or, if possible, manually adding the crowns to my account, as I know this has been done for others in similar situations.

Thank you for your attention to this matter

If I recall correctly, the issue started during last year's testing cycles, when the PTS Crown balance would not have it's daily reset to 5500 any more. @ZOS_GinaBruno or @ZOS_Kevin could probably clarify if this change was intentional.

Good to know, thanks. Of course, it would still be cool to have official information about that and to find out if there's any chance for a fix, since I know that some people were lucky with it while others, like me, were not.

Lilarna · July 23

I experience a similar issue, my Crown count is getting lower and lower and the fact that it doesn't renew itself it is really impairing for the PTS experience.

Maitsukas · July 24

A solution for this issue in my opinion, is to remove the 1 Crown cost from all PTS Crown Store and Housing Editor items. That way any housing enthusiasts are able to work on their projects without having any problems.

It would also be nice to expand the PTS Crown Store inventory as well. The stock in there has barely changed since I started using PTS and there are many items that I would like to try out before making a final decision on purchasing it. Plus it would help out with resolving issues and gathering feedback before the items are going to be available on LIVE servers.

shterion · July 27

Hi all, I wrote them 2 tickets so far, even went to the length of applying for and creating a forum account for myself (this is my first forum comment) just to support this post.

I've also been down to 500 crowns since April when Gold Road launched on PTS, and since then they haven't reset (currently at 369 crowns as we speak). Again, I also told them this in my tickets but it can't be stressed enough, so here I am saying it again:

It is crucial that this bug is fixed. During the last showcase Twitch stream they featured the winners of housing competitions and talked about how they love our housing creations. However, to do these builds, virtually all of us are using PTS where we test furniture by buying it (most of the time) with crowns. I usually bulk buy like 50+ items of a single furnishing just to test them, in case I need multiple (so 50+ crowns at once). Needless to say, this bug limits me extremely. And perhaps as a trivial remark, since the same update (April) my character's inventory slots somehow went from 215 down to 200, and that still isn't fixed either (on PTS, on PC/EU I do have my 215 inventory slots).

So dear devs, please fix this and give us our regular amount of PTS crowns back, you have no idea how crucial they are to us. Doing the tagging thing too in case it works @ZOS_GinaBruno @ZOS_Kevin

ssewallb14_ESO · September 17

I have no crowns left.

I'm not buying them on live on an alt account just so I can test on PTS.

Please provide some crowns for testers, or update the templates to include the raid dummy, aetherial well, mundus stones, respec scrolls, race changes tokens, character slots, etc..

RaptorRodeoGod · September 17

This seems to have been fixed for me as of this update so far

ssewallb14_ESO · September 17

So I checked my main account, and I now have an additional 5k crowns.

However my alt still has zero.

Perhaps PTS crowns are only being granted to accounts that are sufficiently active?

I'd really rather test on my alt account after being locked out of the game during a major event.

Futerko · September 17

i still have 0

Futerko · October 26

Another month has passed, and there’s still no update on the situation. I’ve sent another set of tickets, yet there’s still no fix. This is very disappointing

MoonPile · October 27

Wow this is awful.

it's one thing if someone like me is bummed I can't access half the stuff I need to build with because I main PC NA. I get that it's not the main purpose of PTS so they're unlikely to take my suggestions to make it more fair for NA builders.

But creators with channels like Futerko, LiLarna and others essentially create free advertising for ZOS that makes other players excited about new updates and come back to play and even decide to re-subscribe. I would think it would be a priority to fix this.

Maitsukas · October 27

For me, U44's PTS cycle has fixed the 0 Crown bug, no idea why some players still have this issue.