I need help of any GM please Banned without a reason

Tsukyme

about almost a month ago, i was banned for some unknown reason, first it was stated that i was a "cheater" and that i was cheating in competitive play, after some messages i was being accused of "botting" in ESO which is nonsense, im almost a month banned and i still got no return, this is the second time this happens to me, the first time i was also accused of "bot" this is unbelievable, im a guild leader at Xbox and Playstation 4 which i play on both!, the closest thing ever happend to "cheating" was about a month ago i got magnum shotted into the wall while in a battlegrounds match and i couldn log out, i couldn do anything and the match was tied and it ended up while i was inside the wall against my will as i was magnum shotted by the enemy, and it ende up by helping my team to win, and this is unbelievable i got reported and banned by a glitch i dont even did on purpose? and after several messages of support i got a new accusation of being "bot"? how am i bot? i am a guild leader of 2 guilds with over 300 members, i have 2 alts i do my crafting dailies and thats it!, i put stuff in bank with my alts, and get on my main, or am i suppose to pay ESO+ for my alts? i already pay for my account so this is not a thing, we deserve respect as customers!, i do touch in many stuff during the day as i manage the guild bank with my guild officers, put stuff in and out, to help the members and as they do help us by donating things to help us with trader and all that, i love ESO, i really do i am been playing it since 2015, but this is really disrespectful, i have spent so much money on it and time, and i get this treatment?, so i came here to ask for help from a comunity GM to help me with the contact and staff, i am also a content creator to ESO, i do stuff on youtube and twitch with over 2k people so you can get as how much i do love this game, and i am really sad on what happened, am i being targeted or something? could i please get some help on my case? i really want either to get refund on all my money and stuff spent (god i even pre ordered goldroad dlc) or please any help to allow me to get back to the game cuz this is really tiring, sad and stressful and also affect my work of being able to create ESO content, and as i stated i love this game, so please help me with it cuz the support team is being really hard with those automated answers
i am really grateful for any GM who could come over and help me

My ticket is: 240620-004620

Tsukyme

@ZOS_Bill can i have any help please, i love this game so much im desperate its been 9 years playing it

ZOS_Bill

@Tsukyme

Thanks for including your ticket number. I've sent you a forum PM regarding your ticket.

Tsukyme

ZOS_Bill wrote: »

@Tsukyme

Thanks for including your ticket number. I've sent you a forum PM regarding your ticket.

thanks ive received, im waiting on the replay on it! if anything comes up i will update here

ZOS_Bill

@Tsukyme

Please keep us updated and let us know if you need any further assistance!

Tsukyme

ZOS_Bill wrote: »

@Tsukyme

Please keep us updated and let us know if you need any further assistance!

hii good night, so from that day 20th till today there still no answer so far

Tsukyme

@ZOS_Bill any help would be really apreciated pls, ive been waiting 30 days already and no answer so far from any ticket, including that one i posted, is there something that can be made please this is really sad and unfair as i in fact never did any of what i been accused of