UI Scaling Issue Post-Connection Crash

manukartofanu · May 8

I've encountered a significant issue with the game's UI following a connection crash earlier today. After reopening the game post-crash, I observed a drastic reduction in the size of all UI elements, rendering the text nearly unreadable. This issue seems to be triggered specifically upon logging into any of my characters, while the UI appears normal before character selection.

Here are the specifics of the problem:

Pre-Character Log-In: UI elements display at their usual size.
Post-Character Log-In: All UI elements, including additional windows such as skills and inventory, as well as icons on the bars, are significantly reduced in size—almost half their original dimensions.
Chat Window Displacement: On some characters, the chat window has also shifted unexpectedly towards the center of the screen.

Steps I've already taken:
Restored the original UserSettings.txt file.
Restarted my computer multiple times.
Turned off all add-ons to see if they were causing the issue.
None of these measures have resolved the issue. It seems like there might be a deeper problem, possibly with how UI settings are being applied or retained post-crash. Could you please advise on any potential solutions, or if there are specific files/settings that should be checked or reset? I am eager to resolve this issue as it significantly impacts my ability to enjoy the game.

Thank you for your attention to this matter. I look forward to your swift response.

ZOS_Bill · May 8

@manukartofanu

Are you currently using a controller when logging into your characters?

Have you tried adjusting the UI scaling when in game?

Steps for doing so can be found here.

manukartofanu · May 8

Wow! Thank you! I didn't see that setting. I turned it on, moved the slider, and everything worked out. The problem is resolved.

ZOS_Bill · May 9

Thank you for the update and we are glad to hear back that the UI settings helped. As this issue is now resolved, we are going to close the discussion.