No response to ticket Since April 30

Photemis · May 4

I opened a ticket on April 30 (Ticket Number: 240430-005062 ) and have only received an automated response, which I have responded to multiple times so far and not received a real response. I have been unable to log into the game all this time.

That was actually the third ticket I opened, the first ticket was opened on April 29th (240429-000045 ) and then suddenly I get a 404 page not found error and the ticket disappeared.
The second ticket I opened referred to the first ticket that was opened and disappeared and was automatically closed as a duplicate ticket (240430-004018).

The problem has changed since April 29.

Currently, I am unable to link my account to Epic. I have unlinked on Epic side and on Elder Scrolls site multiple times.
The game prompts me to link with a code which never works.

From the Linked Accounts page, I try to link my Epic account and I get this error: "Error: There was a problem linking your account. Please try again later or contact support."

When I launch the game and get prompted to link using https://account.elderscrollsonline.com/en-us/link, I input the provided activation code and get the same error. "Error: There was a problem linking your account. Please try again later or contact support."

I would appreciate any help so I can finally log into the game.

ZOS_Kraken · May 4

@Photemis I left you a forums message about your ticket.

Photemis · May 9

This is really frustrating. I finally got a response today to my ticket but it seems the person did not even read my ticket at all, I just got what looks like an automated response.
Its been almost two weeks since I was able to log into the game.

Currently, it shows my Epic account is linked however when I launch the game, it gives me an access code and sends me to https://account.elderscrollsonline.com/en-us/link.
I get "Error: There was a problem linking your account. Please try again later or contact support."

Photemis · May 14

Is there nothing that can be done to get a real, not canned response ? The canned responses only delay the ticket even more as I'm back in the queue waiting for someone to look at the ticket again.

I have not been able to log in for over two weeks now and its getting extremely frustrating.

Lillisia · May 20

It seems that opening another ticket up after the first one disappears due to the 404 Page Not Found issue can cause confusion within Customer Support.

https://forums.elderscrollsonline.com/en/discussion/657975/404-page-not-found-when-trying-to-view-a-support-ticket#latest

Just be glad yours didn't get responded back to with "your account is being deactivated' like mine has been.

Photemis · May 20

My account might as well be at this point. After countless hours spent, it feels like I won't be able to play again and I have no interest in starting over.
Over three weeks now and I finally got another response, which was to repeat a step I tried already, putting me back in the queue because I responded to tell them it did not work.. Again.

It really just feels like they don't read or understand the issue and just use these canned responses without considering/reading the previous notes to see it was already done.

16BitForestCat · May 20

It's extremely disturbing to me how many forum posts these days are about costumer support completely dropping the ball. These types of posts used to be uncommon enough that what felt like the entire forum would rise up in a furor to get help for the affected players. Now, loading the recent page and seeing 2 or more "No one is helping me" threads is just a day ending in Y.

I know which department you should be training better and hiring more people for, ZOS....

Arrodisia · May 22

@ZOS_Kraken

Hi. There is a guild member who is awaiting a response for what seems like forever. He asked the members to help him place a comment here since he never got an answer. This very patient person has been waiting 4 weeks and they don't have a forum account. Can you please look into this ticket somehow? He would greatly appreciate it. The name is@Howling_Czech PC EU. The ticket number is 240429-004786

ZOS_Bill · May 22

@Photemis

We've sent you another PM with an update on your current ticket.

ZOS_Bill · May 22

@Arrodisia

I've sent you a forum PM with an update.

Arrodisia · May 22

ZOS_Bill wrote: »

@Arrodisia

I've sent you a forum PM with an update.

Thank you very much for the speedy answer.

ZOS_Bill · May 23

@Arrodisia

You're welcome!

If you need any other updates or assistance please let us know.