Social Ban without being told?

maxxiestackhouse · April 19

You apparently for the first time in 3.5 years I’ve been social banned? No email or any communication from ZoS just BAM done.

Ima guild leader and I trade in trading guilds. Can yall please unlock me? I’ve never spammed or sold in zone chats, I’m usually the one calling out spammers and scammers in zone chat.

Ticket 240419-000418

Thanks

ZOS_Bill · April 19

@maxxiestackhouse

Please check your forum inbox for an update on the ticket.

maxxiestackhouse · April 24

@ZOS_Bill its been 5 days now and I still can’t access any guild bank or any guild traders.

ZOS_Phoenix · April 24

@maxxiestackhouse

I have sent an update regarding your ticket via PM.

Verdomen · April 25

@ZOS_Bill @ZOS_Phoenix

I got the social ban too and it's been 4 days and I still cant access guild bank and trader.

Ticket : 240420-004217

Thank you

ZOS_Phoenix · April 25

@Verdomen

Thank you for your ticket number! I have sent an update regarding your ticket to your forum inbox.

Verdomen · April 26

@ZOS_Phoenix

Is there any update for my ticket? I contacted Bethesda on twitter here's their reply.

I'm confused with this social ban since nobody review my ticket. What is the trigger? What can I do to get unban? Or is this perma ban?

ZOS_Bill · April 26

@Verdomen

After checking the same status still applies to your ticket that was provided on Twitter. Support is experiencing high volume so there will be some delays in getting responded back to.

Freilauftomate · April 26

Maybe the 10 year anniversary would be a great time to upgrade ESO- "support". It has been slow for many years and ... well... not always helpful. At least for me and all the players i know. Contacting this customer support is a kafkaesque nightmare 90% of the time. I can say that without being blamed for bullying right? It's just very obvious that they are not equipped for doing their job at the moment.

maxxiestackhouse · April 27

It took them about 5 days to unban me. Saying the ‘investigation’ was complete. Was never told why or how I was reported or put on ban. It would be super helpful to know what the trigger was. Was it me doing 18 toons daily for writs during Anniversary? Or camping at WB’s in Vvardenfell for the damn style page? Or some salty player who reported me and they took their word first without even talking to me?

Morvan · April 30

maxxiestackhouse wrote: »

It took them about 5 days to unban me. Saying the ‘investigation’ was complete. Was never told why or how I was reported or put on ban. It would be super helpful to know what the trigger was. Was it me doing 18 toons daily for writs during Anniversary? Or camping at WB’s in Vvardenfell for the damn style page? Or some salty player who reported me and they took their word first without even talking to me?

I got those social bans 3x after the new update, they told me it was the speedhack detector, I believe it's a new anticheat system that's giving a lot of false positives to a bunch of people. For me it would always happen after my motif farming group running dungeons for like hours straight.

I still have no clue what the exact trigger was but I wonder how socially banning someone would prevent them from using a speedhack.