Game is locking up or freezing after logging in. STATUS: Investigating.

javic1502

Game is locking up or freezing after logging in. STATUS: Investigating.
https://forums.elderscrollsonline.com/en/discussion/654125/pc-mac-update-41-known-issues

Hello. Inquiring if there is any information on this issue. I have been unable to play the game without freezing after character login for several days now. At best, I can play 5-10 minutes before freezing. At worst, I freeze immediately after loading a character. I have tried every recommendation in every troubleshooting article by ZOS. I have tried every recommendation in multiple forum posts. Overall, I have read and attempted fixes from around 20 combined articles and threads. Nothing works. I have also submitted a ticket, # 240410-002504, with extensive details on my problems, but all I received so far was an automated response that seems to have been sent after text recognition identified one phrase, and recommended steps I already tried, as explained in the original ticket. I'd appreciate any help. This is frustrating and makes the game unplayable. I have also posted in Bug Reports, but I am posting here in PC Technical Support as well, hoping for help. Thank you to anyone who has advice or solutions, dev or player, I appreciate it.

ZOS_Phoenix

@javic1502

I have sent you a PM regarding your ticket.

javic1502

ZOS_Phoenix wrote: »

@javic1502
I have sent you a PM regarding your ticket.

Replied, thank you for the prompt response.

javic1502

Replying to provide an update. After today's maintenance, the situation is marginally improved, yet remains functionally unplayable.

Pc was freezing less this morning when I did my crafting dailies, but still freezing. I spend about an hour a day doing crafting dailies on a stable of characters. Before today, I had to play full screen, minimum settings, only essential crafting addons, logging during the work morning when server load was lower, speed-running crafting dailies to try and finish each character before a freeze that made me kill eso via task manager, and I still froze on almost half of them, 10+ freezes in that one hour. I dunno if those things helped, except for the pop size which definitely made a difference. Today I didn't freeze until I was on the last character, when listing items on guild traders. I suspect it's improved, yet not fixed. Trying again after work just now, I froze again three times within 25 minutes. I hope this helps troubleshoot whatever is wrong. I will also send this update in the forum DM and ticket email.

ZOS_Bill

@javic1502

Thank you for keeping your ticket updated with this information as it will help our support team look into this further.

DoggedBark24

What is this bug exactly, the past few days i haven't been able to load onto any characters (atleast the 5 or so i want to play on). It just gets stuck on "Requesting character load..." and I force close the game and try again. the loading ouroboros icon even stops moving. I think this is what you're referring too but not sure. Either way, the past few days i haven't been able to play because I can't login to the game within the hour or 2 i have available to play

I'm on Xbox NA

DoggedBark24

So after testing, I can play on Xbox EU, and PC NA/EU. Just for whatever reason it will not let me into my Xbox NA characters

javic1502

With help from the ESO support ticket team, we identified my problem. I didn’t realize that even after uninstalling the game, some files persist in Documents > Elder Scrolls Online > live. I do not know which file it was, but something in there was causing the freezes. I deleted that folder, reinstalled, and now everything works fine. This topic is now resolved. My thanks to the support team for their help.

ZOS_Kraken

@javic1502 I am happy to hear that everything has been resolved. I will go ahead and close this thread and happy gaming!