Game is locking up or freezing after logging in. STATUS: Investigating.

javic1502 · April 10

Game is locking up or freezing after logging in. STATUS: Investigating.
https://forums.elderscrollsonline.com/en/discussion/654125/pc-mac-update-41-known-issues

Hello. Inquiring if there is any information on this issue. I have been unable to play the game without freezing after character login for several days now. At best, I can play 5-10 minutes before freezing. At worst, I freeze immediately after loading a character. I have tried every recommendation in every troubleshooting article by ZOS. I have tried every recommendation in multiple forum posts. Overall, I have read and attempted fixes from around 20 combined articles and threads. Nothing works. I have also submitted a ticket, # 240410-002504, with extensive details on my problems, but all I received so far was an automated response that seems to have been sent after text recognition identified one phrase, and recommended steps I already tried, as explained in the original ticket. I'd appreciate any help. This is frustrating and makes the game unplayable. I have also posted in Bug Reports, but I am posting here in PC Technical Support as well, hoping for help. Thank you to anyone who has advice or solutions, dev or player, I appreciate it.

ZOS_Phoenix · April 10

@javic1502

I have sent you a PM regarding your ticket.

javic1502 · April 10

ZOS_Phoenix wrote: »

@javic1502
I have sent you a PM regarding your ticket.

Replied, thank you for the prompt response.

javic1502 · April 11

Replying to provide an update. After today's maintenance, the situation is marginally improved, yet remains functionally unplayable.

Pc was freezing less this morning when I did my crafting dailies, but still freezing. I spend about an hour a day doing crafting dailies on a stable of characters. Before today, I had to play full screen, minimum settings, only essential crafting addons, logging during the work morning when server load was lower, speed-running crafting dailies to try and finish each character before a freeze that made me kill eso via task manager, and I still froze on almost half of them, 10+ freezes in that one hour. I dunno if those things helped, except for the pop size which definitely made a difference. Today I didn't freeze until I was on the last character, when listing items on guild traders. I suspect it's improved, yet not fixed. Trying again after work just now, I froze again three times within 25 minutes. I hope this helps troubleshoot whatever is wrong. I will also send this update in the forum DM and ticket email.

ZOS_Bill · April 13

@javic1502

Thank you for keeping your ticket updated with this information as it will help our support team look into this further.

DoggedBark24 · April 13

What is this bug exactly, the past few days i haven't been able to load onto any characters (atleast the 5 or so i want to play on). It just gets stuck on "Requesting character load..." and I force close the game and try again. the loading ouroboros icon even stops moving. I think this is what you're referring too but not sure. Either way, the past few days i haven't been able to play because I can't login to the game within the hour or 2 i have available to play

I'm on Xbox NA

DoggedBark24 · April 14

So after testing, I can play on Xbox EU, and PC NA/EU. Just for whatever reason it will not let me into my Xbox NA characters

javic1502 · April 15

With help from the ESO support ticket team, we identified my problem. I didn’t realize that even after uninstalling the game, some files persist in Documents > Elder Scrolls Online > live. I do not know which file it was, but something in there was causing the freezes. I deleted that folder, reinstalled, and now everything works fine. This topic is now resolved. My thanks to the support team for their help.

ZOS_Kraken · April 15

@javic1502 I am happy to hear that everything has been resolved. I will go ahead and close this thread and happy gaming!