CRITICAL BUG: booted to lobby and player and map rolled back in cyrodiil

Desiato · April 10

StihlReign wrote: »

Desiato wrote: »

This is why I wish the mythic guys would pitch AvA+IC as a standalone PvPvE F2P game to Microsoft. I think the greater PVP gaming community would love to play it if they didn't have to play ESO PVE to do it. It's a potential home run with very little work needed for a product that could continue to use assets developed for ESO.

This game (PvP) 1. probably couldn't exist without PvE and 2. would be horrible without the PvE component to support it, and I highly doubt PvPers would play the game if it were disconnected from PvE.

Why not? An ESO PVP player would still have the option of playing ESO PVE. The game modes are fundamentally distinct. Most PVP players I know don't enjoy it when they feel compelled to play PVE for a new mythic or dungeon set when what they really want to be doing is playing PVP.

The games could be highly tied together in terms of cosmetics, crafting progression, mounts, and even housing. The goal would be to open Cyrodiil to a MUCH larger audience -- which it needs to be viable to develop further.

This game was billed and sold as a massive PvP game with PvE support and it should return to that mission. Most of the PvE material is 8 maybe 9/10.

I understand what the game was built to be. PVP and challenging PVE were supposed to be major components. It failed and was re-envisioned as the game it is today which ZOS doesn't even call an MMO anymore. They have said many times they now prefer to call it an "online RPG" because it's more focused on the single player story driven experience.

Don't forget, Cyrodiil was originally designed so that PVP focused players could progress entirely in that zone. For many years, most PVE sets weren't even viable in PVE and vice versa. Until 1T, the PVE burden for someone who wanted to just PVP was minimal, which is why it retained some degree of popularity despite the plethora of issues that existed then.

You criticize PVP as lacking, but most popular PVP games have limited content that is replayed indefinitely for years or decades, and that is the case among the remaining PVP enthusiasts here.

PvP and Vet Trials = Endgame.

That was to be true in 2014, but it has never been true to the majority of ESO players. The true end game for most players is fashion for their characters and decorating homes. They will never be into difficult content or PVP because that's not their cup of tea. They are players who discovered this franchise playing Skyrim.

The game you expect ESO to be doesn't exist anymore and will never exist again. That ship has sailed. If you want PVP to be supported, it needs players. But the average ESO player isn't into PVP and the greater PVP gaming audience that doesn't play ESO will probably never be into grinding hundreds of hours of ezmode fashion scrolls online.

StihlReign · April 10

Thanks for your thoughts. Don't agree with anything you've said.

Crown · April 10

Desiato wrote: »

If you want PVP to be supported, it needs players.

So the 2 hour queues in prime time some nights are indicative of..?

Freilauftomate · April 10

Crown wrote: »

Desiato wrote: »

If you want PVP to be supported, it needs players.

So the 2 hour queues in prime time some nights are indicative of..?

Way too low max pop.

ZOS_Kevin · April 10

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

Added note: If you still experience problems after the hotfix tomorrow, please flag for us ASAP. We don't anticipate an issue, but if there is we can get that info to our teams.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

Mall0ry · April 10

ZOS_Kevin wrote: »

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

Nice! Thank you, Kevin.

Idinuse · April 10

ZOS_Kevin wrote: »

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

Absolutely awesome! Thank you!

ForumSavant · April 10

ZOS_Kevin wrote: »

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

Cool thanks, hope cyro can stay exploit and crash free for a little while.

magus.septim · April 10

ZOS_Kevin wrote: »

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

thats great news, thank you Kevin and ZOS dev team!

Erissime · April 10

ZOS_Kevin wrote: »

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

Added note: If you still experience problems after the hotfix tomorrow, please flag for us ASAP. We don't anticipate an issue, but if there is we can get that info to our teams.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

Glad to see communication is up now as per usual with other issues, keep it up and people may cry less. Thank you.

Photosniper89 · April 10

ZOS_Kevin wrote: »

Hi all, we have an update for this. Hotfix is planned for tomorrow at 6am ET/10am UTC.

Added note: If you still experience problems after the hotfix tomorrow, please flag for us ASAP. We don't anticipate an issue, but if there is we can get that info to our teams.

https://forums.elderscrollsonline.com/en/discussion/656183/pc-mac-hotfix-april-11-addressing-recent-zone-crashing

Will there be a post mortem and items learned that will be made public? Would really like to see the how/why this happened and how the response was handled.

RoseTheSnowElf · April 10

A roll back on PS NA just happened in Cyro today at approx 5:50 PM CST.

dcrush · April 11

I wonder if the “pvp update” that’s in the roadmap for later this year will turn out to be “we’re shutting off pvp”.

johnjetau · April 11

dcrush wrote: »

I wonder if the “pvp update” that’s in the roadmap for later this year will turn out to be “we’re shutting off pvp”.

They have said on numerous occasions its not for Cyrodiil

Maybe a new Dueling Arena??? Who knows at this point.

moderatelyfatman · April 11

Given how long this thread has run, I'm defnitely looking forward to the next bug cycle!

Sluggy · April 11

johnjetau wrote: »

dcrush wrote: »

I wonder if the “pvp update” that’s in the roadmap for later this year will turn out to be “we’re shutting off pvp”.

They have said on numerous occasions its not for Cyrodiil

Maybe a new Dueling Arena??? Who knows at this point.

I mean what could possibly fit the description of "Not Cyrodiil" more than, well, no Cyrodiil! lol

magus.septim · April 11

@ZOS_Kevin so far, so good in greyhost, thank you

Photosniper89 · April 11

Photosniper89 wrote: »

@ZOS_Kevin @ZOS_GinaBruno

I really hope you all will do a post-mortem after this "incident" and put something out there on the forums for the community to explain what happened, how it happened, what changes will be made moving forward to prevent something like this taking place again, and how the communication (lack there of IMO) with the community was decided.

If you're truly hoping to improve on your communication and be more transparent this would be a great first step in that general direction.

@ZOS_GinaBruno @ZOS_Kevin

Will this be happening now that it looks like the issue has been fixed? There was ALOT more going on than just crashing 2-3 times every 30 minutes. People lost a ton of items they collected during those times, crown issues, AP/Gold being spent going away, having to reset champ points and pay for that over and over, there is a lot to unpack with this "bug" and warrants a decent thread to explain how it all happened and next steps ZOS has planned for resolving the issues and all the things people lost during this. Keep in mind this happened for 3 days straight so on average 2 disconnects every 30 minutes for 3 straight days. Unless you logged out right before the mass DCs you lost everything you had done during that time.

Again, this is not just a small bug and shouldn't be treated like such.

shadyjane62 · April 11

AGAIN!

Photosniper89 wrote: »

Photosniper89 wrote: »

@ZOS_Kevin @ZOS_GinaBruno

I really hope you all will do a post-mortem after this "incident" and put something out there on the forums for the community to explain what happened, how it happened, what changes will be made moving forward to prevent something like this taking place again, and how the communication (lack there of IMO) with the community was decided.

If you're truly hoping to improve on your communication and be more transparent this would be a great first step in that general direction.

@ZOS_GinaBruno @ZOS_Kevin

Will this be happening now that it looks like the issue has been fixed? There was ALOT more going on than just crashing 2-3 times every 30 minutes. People lost a ton of items they collected during those times, crown issues, AP/Gold being spent going away, having to reset champ points and pay for that over and over, there is a lot to unpack with this "bug" and warrants a decent thread to explain how it all happened and next steps ZOS has planned for resolving the issues and all the things people lost during this. Keep in mind this happened for 3 days straight so on average 2 disconnects every 30 minutes for 3 straight days. Unless you logged out right before the mass DCs you lost everything you had done during that time.

Again, this is not just a small bug and shouldn't be treated like such.

I lost my pants.

SaffronCitrusflower · April 11

Don't want to jinx it, but so far so good in Cyrodiil after today's fix. ...now if we could just get them to give us a reasonable drop rate for the anniversary "celebration/grind" style pages we'd be in business.

Mall0ry · April 11

SaffronCitrusflower wrote: »

Don't want to jinx it, but so far so good in Cyrodiil after today's fix. ...now if we could just get them to give us a reasonable drop rate for the anniversary "celebration/grind" style pages we'd be in business.

Thanks for the update, i did not try Cyro yet. What a relief.
My drop rate is good, i cannot complain, took almost no time to get the first motif (1,5 hours maybe).

Photosniper89 · April 11

shadyjane62 wrote: »

AGAIN!

Photosniper89 wrote: »

Photosniper89 wrote: »

@ZOS_Kevin @ZOS_GinaBruno

I really hope you all will do a post-mortem after this "incident" and put something out there on the forums for the community to explain what happened, how it happened, what changes will be made moving forward to prevent something like this taking place again, and how the communication (lack there of IMO) with the community was decided.

If you're truly hoping to improve on your communication and be more transparent this would be a great first step in that general direction.

@ZOS_GinaBruno @ZOS_Kevin

Will this be happening now that it looks like the issue has been fixed? There was ALOT more going on than just crashing 2-3 times every 30 minutes. People lost a ton of items they collected during those times, crown issues, AP/Gold being spent going away, having to reset champ points and pay for that over and over, there is a lot to unpack with this "bug" and warrants a decent thread to explain how it all happened and next steps ZOS has planned for resolving the issues and all the things people lost during this. Keep in mind this happened for 3 days straight so on average 2 disconnects every 30 minutes for 3 straight days. Unless you logged out right before the mass DCs you lost everything you had done during that time.

Again, this is not just a small bug and shouldn't be treated like such.

I lost my pants.

What do you mean?

DigiAngel · April 11

Looks like good news with these responses...woo hoo!

aetherial_heavenn · April 11

Photosniper89 wrote: »

Photosniper89 wrote: »

@ZOS_Kevin @ZOS_GinaBruno

I really hope you all will do a post-mortem after this "incident" and put something out there on the forums for the community to explain what happened, how it happened, what changes will be made moving forward to prevent something like this taking place again, and how the communication (lack there of IMO) with the community was decided.

If you're truly hoping to improve on your communication and be more transparent this would be a great first step in that general direction.

@ZOS_GinaBruno @ZOS_Kevin

Will this be happening now that it looks like the issue has been fixed? There was ALOT more going on than just crashing 2-3 times every 30 minutes. People lost a ton of items they collected during those times, crown issues, AP/Gold being spent going away, having to reset champ points and pay for that over and over, there is a lot to unpack with this "bug" and warrants a decent thread to explain how it all happened and next steps ZOS has planned for resolving the issues and all the things people lost during this. Keep in mind this happened for 3 days straight so on average 2 disconnects every 30 minutes for 3 straight days. Unless you logged out right before the mass DCs you lost everything you had done during that time.

Again, this is not just a small bug and shouldn't be treated like such.

My emphasis.

Retagging: @ZOS_GinaBruno.

Some PvE guildies lost a lot of incidental stuff like bought alliance potions and siege, AP, as well as all the gold from repecs, missing bought crown items, disappearing boxes and contents, etc. As they are PvEers and don't see the PvP rumour mill in zone or the heads up from PvP guilds, they often didn't even realise until the issue and this thread finally appeared in the dev tracker. Acknowledgment of which coincided with the problem spreading to the general overland content. Hmmmm.

Some detailed explanation would be appreciated. Replacement or recompense would be appreciated.
Thanks in advance

moderatelyfatman · April 12

[snip]

In my last crown crate I got 3 apex mounts and a house before the game crashed and everything got rolled back.

[snip]
[edited for demand & profanity bypass]

DigiAngel · April 12

FWIW had no issues last night (12 hours ago from now) in Cyro.

Crown · April 12

aetherial_heavenn wrote: »

Some PvE guildies lost a lot of incidental stuff like bought alliance potions and siege, AP, as well as all the gold from repecs, missing bought crown items, disappearing boxes and contents, etc.

Some lost crown crate items, others kept the items and had the crates back in inventory after crashes. I picked up a war torte recipe and crashed 2 mins later losing it, on another crash I had just re-upped 100 alliance pots (red and blue ones). Got confirmation from support that their logs don’t show anything and won’t take action even with video evidence (always recording), so it’s probably best to just accept losses and move on.. Not worth arguing if the logs messed up, and policies dictate that they don’t do anything without logs.

shadyjane62 · April 12

Photosniper89 wrote: »

shadyjane62 wrote: »

AGAIN!

Photosniper89 wrote: »

Photosniper89 wrote: »

@ZOS_Kevin @ZOS_GinaBruno

I really hope you all will do a post-mortem after this "incident" and put something out there on the forums for the community to explain what happened, how it happened, what changes will be made moving forward to prevent something like this taking place again, and how the communication (lack there of IMO) with the community was decided.

If you're truly hoping to improve on your communication and be more transparent this would be a great first step in that general direction.

@ZOS_GinaBruno @ZOS_Kevin

Will this be happening now that it looks like the issue has been fixed? There was ALOT more going on than just crashing 2-3 times every 30 minutes. People lost a ton of items they collected during those times, crown issues, AP/Gold being spent going away, having to reset champ points and pay for that over and over, there is a lot to unpack with this "bug" and warrants a decent thread to explain how it all happened and next steps ZOS has planned for resolving the issues and all the things people lost during this. Keep in mind this happened for 3 days straight so on average 2 disconnects every 30 minutes for 3 straight days. Unless you logged out right before the mass DCs you lost everything you had done during that time.

Again, this is not just a small bug and shouldn't be treated like such.

I lost my pants.

What do you mean?

I changed out my pants to new one from a crate. The next rollback those beautiful purple pants were gone. It was on a level 17 that was playing for armor.

React · April 12

Crown wrote: »

aetherial_heavenn wrote: »

Some PvE guildies lost a lot of incidental stuff like bought alliance potions and siege, AP, as well as all the gold from repecs, missing bought crown items, disappearing boxes and contents, etc.

Some lost crown crate items, others kept the items and had the crates back in inventory after crashes. I picked up a war torte recipe and crashed 2 mins later losing it, on another crash I had just re-upped 100 alliance pots (red and blue ones). Got confirmation from support that their logs don’t show anything and won’t take action even with video evidence (always recording), so it’s probably best to just accept losses and move on.. Not worth arguing if the logs messed up, and policies dictate that they don’t do anything without logs.

It's really unbelievable that the response to several-time-an-hour crashing & rollbacks along with deleted items is "we understand this is an inconvenience" and "our logs can't show us what you lost so you're out of luck".

I'm surprised there aren't more people outraged about this. I guess this is just how small the PVP community has shrunk to.

Photosniper89 · April 12

React wrote: »

Crown wrote: »

aetherial_heavenn wrote: »

Some PvE guildies lost a lot of incidental stuff like bought alliance potions and siege, AP, as well as all the gold from repecs, missing bought crown items, disappearing boxes and contents, etc.

Some lost crown crate items, others kept the items and had the crates back in inventory after crashes. I picked up a war torte recipe and crashed 2 mins later losing it, on another crash I had just re-upped 100 alliance pots (red and blue ones). Got confirmation from support that their logs don’t show anything and won’t take action even with video evidence (always recording), so it’s probably best to just accept losses and move on.. Not worth arguing if the logs messed up, and policies dictate that they don’t do anything without logs.

It's really unbelievable that the response to several-time-an-hour crashing & rollbacks along with deleted items is "we understand this is an inconvenience" and "our logs can't show us what you lost so you're out of luck".

I'm surprised there aren't more people outraged about this. I guess this is just how small the PVP community has shrunk to.

aetherial_heavenn wrote: »

Photosniper89 wrote: »

Photosniper89 wrote: »

@ZOS_Kevin @ZOS_GinaBruno

I really hope you all will do a post-mortem after this "incident" and put something out there on the forums for the community to explain what happened, how it happened, what changes will be made moving forward to prevent something like this taking place again, and how the communication (lack there of IMO) with the community was decided.

If you're truly hoping to improve on your communication and be more transparent this would be a great first step in that general direction.

@ZOS_GinaBruno @ZOS_Kevin

Will this be happening now that it looks like the issue has been fixed? There was ALOT more going on than just crashing 2-3 times every 30 minutes. People lost a ton of items they collected during those times, crown issues, AP/Gold being spent going away, having to reset champ points and pay for that over and over, there is a lot to unpack with this "bug" and warrants a decent thread to explain how it all happened and next steps ZOS has planned for resolving the issues and all the things people lost during this. Keep in mind this happened for 3 days straight so on average 2 disconnects every 30 minutes for 3 straight days. Unless you logged out right before the mass DCs you lost everything you had done during that time.

Again, this is not just a small bug and shouldn't be treated like such.

My emphasis.

Retagging: @ZOS_GinaBruno.

Some PvE guildies lost a lot of incidental stuff like bought alliance potions and siege, AP, as well as all the gold from repecs, missing bought crown items, disappearing boxes and contents, etc. As they are PvEers and don't see the PvP rumour mill in zone or the heads up from PvP guilds, they often didn't even realise until the issue and this thread finally appeared in the dev tracker. Acknowledgment of which coincided with the problem spreading to the general overland content. Hmmmm.

Some detailed explanation would be appreciated. Replacement or recompense would be appreciated.
Thanks in advance

@ZOS_GinaBruno