Install Failed - "Unable to Load Skin"

HamarSkald · April 6

I am having a problem with installing ESO. It stars the install, I believe it installs VC++ redistributable, and then it fails with a pop up that says "Unable to Load Skin". I looked around on line but the solutions I saw to this were for people who already have ESO installed. I've tried doing the install with and without the VC++ installation and it doesn't make a difference. ESO has never been installed on this computer before.

ZOS_Kraken · April 6

Hello @bolie4 We do have some troubleshooting steps you can try for this issue:

WHAT DO I DO IF I HAVE AN ISSUE DOWNLOADING AND INSTALLING THE ELDER SCROLLS ONLINE ON PC

If this does not help you resolve the issue, please contact Support for assistance.