Unexpected Internal Error : when is this gonna get fixed ?

AmishDefector · April 22

Hey Akasha,
Not sure if this would be true for all playforms but on PS5 the work around for this is to wait until your character is logged out after you crash before attempting to log back in.
We used to get an error (i think 303) "This account is already logged in." And then spam login hoping to join the fight as quick as possible and eventually it would let us back in once your character logged out.
Now if you log back in too early the game prevents you from getting back in and gives the 307 unexpected internal error. We have to restart the ps5 and then it usually works.

akasha167 · April 22

AmishDefector wrote: »

Hey Akasha,
Not sure if this would be true for all playforms but on PS5 the work around for this is to wait until your character is logged out after you crash before attempting to log back in.
We used to get an error (i think 303) "This account is already logged in." And then spam login hoping to join the fight as quick as possible and eventually it would let us back in once your character logged out.
Now if you log back in too early the game prevents you from getting back in and gives the 307 unexpected internal error. We have to restart the ps5 and then it usually works.

Hi,

Thank you for your answser.

Yes, I am waiting 5 minutes for my character to proper logout, but the initial error has no explanation yet. And waiting is not a acceptable workaround, it is just what you are forced to do. This behavior appeared mid-2023, and never evolved since. Believe me, this is an issue especially when you are MT of your group, and this error happens for no reason when you attempt a no death run, or worse, a trifecta run. People won't be like "okay just wait 5 minutes and let's reset".

Actually the issue is not the 303 nor 307 error, but to be logged out for no explicit reason. The game doesn't crash, and the only error we get is "Unexpected internal error". The error 307 is only a consequence of this error.

This is a problem that should be first debugged on the server and the game client. But for no apparent reason, the technical support can not (or does not want to) check the server logs, neither do they want to know what happened on my game client. Yet, those two things are the most reliable sources of informations, and yet I'm asked to provide a msinfo32 file which will do nothing but loose time on both sides : the game didn't crash and there are no conflicting program running in the background.

Any descent support team would ask first : please check on that or that folder, you will find the .log file to attach to your issue. And if they don't find any matching information, then they can start to investigate further. They actually shortcut to the last, without knowing what even happened on the program they should give support on.

BTW, I've just been kicked out, and last thing I did was interacting with crafting dailies board.

Kendric5 · April 23

I got booted too. Other account is working.

ZOS_Bill · April 23

@Kendric5

Did you get a specific error message when booted?

Were you able to log back in successfully after the disconnection?

akasha167 · April 26

Multiple "unexpected internal errors" since my last message :

Porting to another region
Crafting
Entering a monster lair

stybbe17b16_ESO · April 26

Please write better server side error messages. Someone at ZOS should look up why server respond unexpected and fix it or write something more relevant.

akasha167 · April 26

Another "Unexpected internal error" in imperial sewers, not even fighting.

Kendric5 · April 27

Me also!!!

akasha167 · April 29

Unexpected internal error, while exploring Reapers March.

Araneae6537 · April 29

akasha167 wrote: »

Multiple "unexpected internal errors" since my last message :
Porting to another region

Crafting

Entering a monster lair

Same! This started happening to me within the past week. At least I’m able to restart the game right away and log back in without delay. For me, it happens while loading into a zone (either porting or logging onto a character) or while doing daily crafting writs. But those are also the activities I’ve been doing most of late, besides placing furnishings, and crime.

ZOS_Bill · April 30

For anyone still having issues with these login error messages, please go ahead and start a ticket with our support team here.

Kendric5 · April 30

I get the issue when I first get into the game and do something. But some times loading a character. Does not happen with my other two accounts!

ZOS_Bill · May 1

@Kendric5

We have responded to your ongoing thread found here.

akasha167 · May 5

In South Elsweyr, opened an urn, and I got an Unexpected Internal Error.

yoco007 · May 6

Hi! I started playing again about 3 weeks ago. First two weeks zero issues, game ran perfect. Since last week I keep getting disconnected multiple times per day with simple Error message "an error has occurred". Just this morning, when doing dungeon pledge, I was disconnected at every boss fight. When I try to log back in I get an error number 103. I sent multiple ingame bug reports.

ZOS_Bill · May 7

@yoco007

If you receive an error message stating "An error has occurred. Please wait a few minutes and log in again." please deactivate all of your addons and try logging in to the game again. If you are now able to log in, one of your addons was blocking your access to the game. You should try enabling addons one at a time to identify which one is causing the issue.

HeavyMetalHippie420 · May 8

WySoSirius wrote: »

This particular thread is something ZoS will never fix . Has been around for as long as I can remember

They like to blame the player and not realise its a server side issue

The part that makes me laugh is the errors say it's an internet connection problem .

Meanwhile any other game in the world is connected just fine

And speedtest 100% proves it

Yeah they've tried blaming my computer earlier this year with packet loss and slow speed but my computer has 0% packet loss and we have fast internet.

syphoner1 · May 8

akasha167 wrote: »

In South Elsweyr, opened an urn, and I got an Unexpected Internal Error.

A few things that might help you out. I run my own dns sever and had the same problems. I was actually hitting the query cap on my server and had to raise the limit. Depending on who your service provider uses for dns may cause your query to be blocked after a certain number. Try closing everything on your pc but the game, including the launcher. The launcher communicates with the servers every few seconds. (this is very noticeable on linux and steamdeck) Make sure you dont have any programs running in the background.(check the bottom right of your task bar where the little arrow is.) If you are still getting the disconnects then google how to change your dns server. Its very simple and wont hurt anything. Since ive fixed my dns issue neither one of my pc get disconnects like that anymore. Also if your on wifi try to plug in.

stybbe17b16_ESO · May 9

Using a vpn solved it for me. Been playing for a week with a vpn and it been working flawlessly. Tried to play today without vpn and it happened after just 30 min.

yoco007 · May 13

ZOS_Bill wrote: »

@yoco007

If you receive an error message stating "An error has occurred. Please wait a few minutes and log in again." please deactivate all of your addons and try logging in to the game again. If you are now able to log in, one of your addons was blocking your access to the game. You should try enabling addons one at a time to identify which one is causing the issue.

Maybe this is just a coincidence, but after uninstalling Master Merchant addon I've had zero crashes.
Maybe someone can also test this?

ZOS_Bill · May 14

@yoco007

Thank you for the update. Please keep us updated on whether the add-on change continues to help.

akasha167 · May 15

ZOS_Bill wrote: »

@yoco007

If you receive an error message stating "An error has occurred. Please wait a few minutes and log in again." please deactivate all of your addons and try logging in to the game again. If you are now able to log in, one of your addons was blocking your access to the game. You should try enabling addons one at a time to identify which one is causing the issue.

If login = authentication, then it's impossible for an add-on to block the login process. Add-ons are loaded after a successful login, after the character selection, when you're accessing into the world.

This is the very case described in this topic : it is impossible to authenticate again after a while, or you will get the message "unexpected internal error".

ZOS_Icy · June 7

Greetings,

Recently we've had to remove several posts for spamming, content that is against the Forum Rules.

Spamming: Please do not post spam on the official The Elder Scrolls Online forums. Below are a few examples of what we define as spamming:
- Posting the same message more than once
- Posting messages that are nonsensical or have no real content
- Posting messages or images large enough to disrupt the normal flow of conversation
- Reposting material that has been removed by a member of the ESO Team
Also, please refrain from posting the same topic in multiple areas of the forum, or cross-posting in an attempt to gain further views or replies. This is considered spamming, and the duplicate threads will be removed.

For further posts be sure to stay constructive and respectful to avoid thread derailment.

Thank you for understanding.

akasha167 · June 20

What you consider a spam is actually a complaint, I've been kicked out of the game for an "unexpected internal error" reason, on the last boss of Sanity's edge no death run, thank you for taking those messages in consideration.

I sincerely hope that is not how the support team solves problems.

Gendizer · August 2

For me, about every third boot is accompanied by disconnect. Then unexpected internal error. Then error 307. I need to wait 10-15 minutes to login in.

ZOS_Bill · August 6

@Gendizer

How long have you been having these disconnection issues?

Have you tried any of the troubleshooting posted above?