can i have my accout i pay for plz

charley222

i guess my accout get attack
because i can not reset my password or have a code
i have np too have the email from eso support
also i look all my email setting nothing block noreply@mail.elderscrollsonline.com and also put never block eso and put in safe sender list
still i told them send support from this site and nothing
is 3 day the support reply me with nothing but bot reply .and have all my info to call me, this is really poor support

fizl101

Have you replied to the bot reply? Reply to it to say it doesn't resolve your issue and you should get to a support person

ZOS_Bill

@charley222

Could you provide us with your current ticket number?

ZOS_Suserial

Hi. We looked up some account info, we can see you have been in contact with a support agent not a bot. Please check your spam, and other folders on your email.

Please review the link as it can help you request a reset without having to use a ticket.
https://help.elderscrollsonline.com/#en/home/category/16/question/860/actrec/yes/plat/6/email/yesemail

charley222

ZOS_Suserial wrote: »

Hi. We looked up some account info, we can see you have been in contact with a support agent not a bot. Please check your spam, and other folders on your email.

Please review the link as it can help you request a reset without having to use a ticket.
https://help.elderscrollsonline.com/#en/home/category/16/question/860/actrec/yes/plat/6/email/yesemail

i do everything and have nothing back
i will show you on a quick video and will also show you my email have all adresse not block and on safe list

i will put all info and are accept sadly i receive anything from receive noreply@mail.elderscrollsonline.com
maybe before to much fail attempt before idk
i have np to have email from the support or reset my forum account
give me 5 min to show you

ZOS_Suserial

If there is an issue with the E-mail account receiving e-mail. Please check this link as an alternate way to try and recover your account access. https://help.elderscrollsonline.com/#en/answer/31973

charley222

ZOS_Suserial wrote: »

If there is an issue with the E-mail account receiving e-mail. Please check this link as an alternate way to try and recover your account access. https://help.elderscrollsonline.com/#en/answer/31973

already do this 3 day ago

and still have the issue

charley222

my bet you give my account to someone else , the same you give guild from inactive players /facepalm

i already give you my history credit card and all info on this account

never get ban or anything

why i can not log to my account with the same info i always use

the game himself dont deny my password trying to send me a code same with the secret question
3 day i waste my time is really horrible idk but human look to work the same of a bot over there , already give you my number to call me or change my email
/facepalm

ZOS_Suserial

HI. There has been an update on your ticket (240307-003541) which you can check here: https://help.bethesda.net/#en/my-support

charley222

ZOS_Suserial wrote: »

HI. There has been an update on your ticket (240307-003541) which you can check here: https://help.bethesda.net/#en/my-support

i just dont understand

i go there reset the bethesda account password have the email but find anything there no message no ticket number nothing i have np to make a video to show you if you need just ask me in private

no issue to reset with noreply@bethesda.net but this change anything to my game account noreply@mail.elderscrollsonline.com is not working so i can not change or reset my game account

and everything from bethesda Redirect me to Elder Scrolls

ZOS_Suserial

Are you trying to reset your Bethesda Account or your Elder Scrolls account? They are separate game accounts, that why Bethesda links redirect to Elder Scrolls.

charley222

ZOS_Suserial wrote: »

Are you trying to reset your Bethesda Account or your Elder Scrolls account? They are separate game accounts, that why Bethesda links redirect to Elder Scrolls.

i reset the password of my Bethesda Account with any issue

but the reason i`m here is for my Elder Scrolls account , but you link me https://help.bethesda.net/#en/my-support saying i have a update over there but in fact is got nothing

my issue is with noreply@mail.elderscrollsonline.com and think maybe my account is lock because to much failure too log idk
i already look my email i have nothing on my block list and put all eso adress on my safe list already send a bunch of video to bill

so maybe the easy way to fix this issue is changing email or you send me a reset too my Bethesda Account

ZOS_Suserial

Please check The Elder Scrolls support page here, your ticket has information on your account update request:
https://help.elderscrollsonline.com/#en/my-support

charley222

ZOS_Suserial wrote: »

Please check The Elder Scrolls support page here:
https://help.elderscrollsonline.com/#en/my-support

not sure why you send me this ??? i already have a [240305-003654] Elder Scrolls Online Support Ticket
but nothing go foward too fix my issue the last 3 day

ZOS_Suserial wrote: »

Please check The Elder Scrolls support page here:
https://help.elderscrollsonline.com/#en/my-support

no not working and after this link me too noreply@mail.elderscrollsonline.com already say is not working

also already have a elder Scrolls Online Support Ticket

like i say before i will need to change email or have a reset from noreply@bethesda.net


i think is more easy to stole account with eso vs to have back my account 10 year old account i pay for day 3 waste
i will rate the support 1 / 10 is really horrible i`m honest i have 50 year old and is my worst support in video game history some little indie game have better support , longtime i dont play the game but i bet the game dying because issue are just to awful to fix with this game , i bet cyrodiil is still broken after 10 year

https://youtu.be/cOCD_Jzre3c?si=RelWNfHzJpBgYRyB

ZOS_Suserial

We are sorry that you have had to wait as Agents worked on your account access recovery. There is new information on your ticket (240307-003541), which you can find here: https://help.elderscrollsonline.com/#en/my-support. The ticket number you referenced (240305-003654) is not a valid ticket number. The valid ticket will update you on your accounts current information. Once you review the new information you should be able to move forward with your account recovery.

charley222

ZOS_Suserial wrote: »

We are sorry that you have had to wait as Agents worked on your account access recovery. There is new information on your ticket (240307-003541), which you can find here: https://help.elderscrollsonline.com/#en/my-support. The ticket number you referenced (240305-003654) is not a valid ticket number. The valid ticket will update you on your accounts current information. Once you review the new information you should be able to move forward with your account recovery.

Question Reference # 240307-003541

ZOS_Suserial wrote: »

We are sorry that you have had to wait as Agents worked on your account access recovery. There is new information on your ticket (240307-003541), which you can find here: https://help.elderscrollsonline.com/#en/my-support. The ticket number you referenced (240305-003654) is not a valid ticket number. The valid ticket will update you on your accounts current information. Once you review the new information you should be able to move forward with your account recovery.

i know my ticket , i also told not sure is from this topic or the one you close or the message i send to bill the issue is from your side , now you change my email but still i can not do anything because this <snip>

let me try other stuff 2 min

thank god is working now i`m so burn out after 3 day
<snipped image as it had identifying information in it>