Crowns missing after lapse in ESO+

jkemmery

I had been an ESO+ member for years, and last year I decided to take a break for a while. Today I decided to get back in to it, and when I logged on my account, my crown balance is zero. I had something like 15K crowns when I ended my membership. I can't find any support articles or topics for this issue, can someone help me with this? Where are my crowns? I was going to sign up again, but if I can't have my crowns back, I doubt if I will.

fizl101

Are you in Japan? In a previous patch they had to implement Crowns expiring in Japan due to Japanese laws on currency (from memory)

https://forums.elderscrollsonline.com/en/discussion/645764/i-think-we-should-hear-more-about-crowns-expiring-after-6-months-in-japan/p1

jkemmery

fizl101 wrote: »

Are you in Japan? In a previous patch they had to implement Crowns expiring in Japan due to Japanese laws on currency (from memory)

https://forums.elderscrollsonline.com/en/discussion/645764/i-think-we-should-hear-more-about-crowns-expiring-after-6-months-in-japan/p1

I'm not in Japan, I'm in the US.

fizl101

In which case I would raise a ticket, as far as I know they only expire as per above (I'm assuming there is no-one else who could log in and spend them etc etc)

Tovetuss

Was this on the web page or in game?
I recently came back from a long break and my account page said my crown balance was 0 but when I logged in to the game I had the correct amount displayed

jkemmery

Tovetuss wrote: »

Was this on the web page or in game?
I recently came back from a long break and my account page said my crown balance was 0 but when I logged in to the game I had the correct amount displayed

Thank you, I'll try logging in to see.