Neverending Black Screen After Hitting Play

redspecter23 · October 2023

I'm having an issue getting ESO to launch on a new PC. It almost feels like it's not recognizing my graphics card as the launcher will open, but after hitting play, it either stalls right there or will go to a black screen then stall.

Has anyone encountered this issue or have a solution? I tried the steps in the knowledge base describing exactly this issue but no luck yet.

ZOS_Suserial · October 2023

Hi, please review this help article: https://help.elderscrollsonline.com/#en/answer/32493 The listed steps may resolve your issue.

If you would like to request additional assistance, please submit a tech-support ticket here: https://help.elderscrollsonline.com/#en/home/category/8#home-web-assist