initalizing...

BRAVO872

I dont seem to have any access..... the launcher just says initializing.

Kaspar

Dude... you have WARP???

tankdan

Its the same with me, someone please help

BRAVO872

I have a game consultant report file if anyone from support gets on.

Kaspar

You have a file? ... What?

ZOS_MichaelD

Greetings,

We have a few solutions for you. Additionally, you can find this information in Jason's Article:

forums.elderscrollsonline.com/discussion/61626/please-read-first-known-technical-issues-pc/

1.) Check your Graphics Drivers. Make sure they are updated.

2.) Make sure UserSettings.txt is in good condition, and in the proper location.

This is not a guaranteed fix, but we have seen it alleviate this bug for multiple posters on the forums.
Please go to your "My Documents/The Elder Scrolls Online" folder and open the folder in there called "Live."
Check to see if there is a file called "UserSettings.txt" in there.
If there is a file called "UserSettings.txt" do the below.
Open the file "UserSettings.txt" in Notepad, and delete all the content in it.
Copy and paste the text quoted at the bottom of this post.
Save and close the file.
Restart your launcher.

If there is NOT a file called "UserSettings.txt, do the following:
Open the Notepad program and paste in the text quoted the "spoiler"
Save the file as "UserSettings.txt" in your My Documents/The Elder Scrolls Online folder.
Restart your launcher.

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

If these steps don't solve your issue, please submit a support ticket. We will need to investigate this issue further.

Kaspar

Wait... There's More!

BRAVO872

OH yes ZOS_MichaelD...... you THE MAN!
I did not have the UserSettings.txt file so I created and saved one as instructed.
I am through the intro and on some loading screen.
Thank you so much.... any accolades or any thing I cansend you just say the word.

Kaspar

MichealD Saves the Day... for one... User... we have it here.. Somewhere!

BRAVO872

This was my first of more than a few bugs that cut in to my game time

"After the support mail started bouncing back because of a bug in the email support system..... I took the time to visit 4 online retailers of ESO and posted my honest rating for the product."

Wow ..... I almost forgot to log back in one last time and cancel my subscription.

ELDER SCROLLS ONLINE
Member Since March 29, 2014

ACCOUNT STATUS
- Cancelled