Ticket open over month not assigned

Hobbesdawg

So I'm stumped.

I have a ticket from March 21st that hasn't been looked at or assigned yet. I also have a ticket from 2 weeks ago that hasn't been looked at or assigned, and I'm at a loss of what to do. I tried making a ticket about the tickets and nothing happened. Please help!

Amottica

When a ticket is created an auto response is sent out. That response says something along the lines of if they do not hear back within X days they will consider the issue resolved.

So if there is no response to that email the ticket will not progress.

@ZOS_Bill @ZOS_Icy may be able to help you after the ticket numbers are provided.

Good luck.

Hobbesdawg

Near as i recall i never got those emails.

SilverBride

Check your spam folder and see if they went there. Also if you have more than one email address check that they have the correct one.

ZOS_Bill

@Hobbesdawg

You are welcome to post your ticket number here so we can check on the ticket status.

Hobbesdawg

Thank you

230214-004080
230419-002868

ZOS_Bill

@Hobbesdawg

Thank you for the ticket numbers. We've sent you an update via forum PM.

Hobbesdawg

Thank you! Replied

ZOS_Bill

@Hobbesdawg

You're welcome. Please let us know if you need any further updates.

ZOS_Kevin

Thanks for hopping in to help, @ZOS_Bill !

wilykcat

ZOS_Kevin wrote: »

Thanks for hopping in to help, @ZOS_Bill !

You're awesome

Hobbesdawg

Sent a direct message but no update on either ticket and no private message/direct message with info.